Citi

Antonio Revilla

Complete amd utter disrgard for client needs. Inefficiency, lack of empathy for the covid financial crisis, just begins to outline the Citibank experience at this branch. After over 30 years of being a customer of Citibank and even having family work for decades with the bank, you would think we would be at the top of the list for a proactive approach and assistance to deal with the pandemic/financial crisis that was just beginning in late March 2020. Instead, inefficiency, lack of knowlwdge and template emails became the defintion of assistance, as well as, ridiculous denials for a customer with a 740 FICO and decades of a personal and commercial banking relationship. I can only explain this by sharing that in my opinion, our bank balances, background and ethnicity did not meet the Newport Beach median, which resulted in an end to pre-pandemic customer service norms.The last straw, a call 2 days before boxes were being closed, for some unknown reason, when I was told that regardless of my out of state situation, I either showed up in person or my box would be opened and the contents shipped to NY City. No flexibility, no alternatives. Even sending a representative not an option, even though the Branch Manager has personally known me for some 7 years. Bottom Line Do not consider this behemoth that has no time for customer service.

George Grant

Great customer service

Tyler Ferraro

ATM out of service during closed hours. So frustrating!!!

Victoria Brown

Management has no concept of customer service this should not be a branch bank open to public but a private banking office Poorly staffed, poorly run Unknowledgeable or limited scope Poorly lit - Appears closed Untrained Tellers left to cope It's embarrassing I'm still there. Am finally leaving after 16 year relationship that began in NY. Going to new CHASE who has opted for hyper- customer based service. Sorry I'm s long time CITI person. Don't go there. Heard the 17th Street Branch excellent.