Semper Solaris

Tami F

Semper Solaris (SS) has a a robust customer service that will call, text, and email you frequently when they are hoping to secure your business and a signed contract. Communications from them, “Did you receive all of the info you needed? Here, let me send it to you again in an email. Oh, and here it is again in a link. Just in case, here is a text message with the info again. And finally, I’m calling you to make sure you received the email and text.” Relentless interaction at the onset. But, much like Tito’s experience (another reviewer), it has been radio silence since signing the contract and entirely too much effort to follow up and get someone to call me back about my install. I call, they put me on hold, then say they need to check to see if they can schedule and will call me the next day…repeatedly day after day. BTW, I already have solar. My project is for the purchase and install of batteries. I have had to follow up at every stage and literally escalate to my sales rep to get anything done. Not fair to him (Gil has been awesome and my saving grace!). I am now 4 months in (well beyond the committed schedule), and was told install would be in June. I expressed my frustration and was told not to yell. Really? Communicating with a sense of frustration and angst in my voice is not yelling. Patience and calm has not worked. I don’t need to be told how to react and not react. It shows a clear disconnect between their perception of the customer experience and reality. I have solar already. I am well aware of the timeline and steps needed to get design approved and a permit. But, when I checked with the County, it was clear that SS submitted the permit request well after the design was completed and ready to go the County. The permit approval was turned around by the County in just a few days. Again, I had to follow up repeatedly to get SS to follow through on the next step. There is an easy fix to all of this. Set expectations up front. We were nearly 2 years into COVID and supply chain challenges when I signed my contract. If it was a long shot then, they should not have sold something they could not deliver. Waiting patiently for my installation and subsequent inspection, with a final green light (and backup power).

Christina Kim

Our solar panel install was not the smoothest install. We signed up in September 2019 so that we could take advantage of the last year of the 30% solar credit. After we signed with them, Semper Solaris (SS) had a lot of mishaps and errors with our permit paperwork, which I was able to confirm because I did a lot of the follow up myself with my city’s building department. At the beginning of our project, we told SS that if we are even close to needing a panel upgrade, then we want it. SS told us we didn’t need one and we proceeded with the installation of our solar panels. In February 2020, we finally got our panels installed, only to be told by the inspector after the installation, that we need a panel upgrade. That set back our project another couple months. COVID-19 didn’t help either, as even with the panel upgrade, we had a lot more mishaps, which I won’t even go into here. The panel upgrade was finally completed in May 2020. Our only saving grace in our project was Ashley in the corporate office, who called us before the panel upgrade. She acknowledged and accepted responsibility on behalf of SS for all the errors and made sure the project was completed. She is the ONLY reason why we are not leaving a 1 star review. If I could leave a separate 5 star review for her, I would. As of a few days ago, our solar panels are finally up and operational...8 months after we signed our contract. Thank you Ashley for your diligent work in our solar project, your hard work is greatly appreciated!

Donald James

I called Semper Solaris out because I had roof leaks during a rainstorm. Out assessed my roof and it was determined that my best option would be to replace my entire roof. It was very quickly and the 50 year warranty that I have received is unmatched by any company. It’s really amazing how much better your house looks with a new roof. Thanks for a great job Semper I will be calling you for Solar in a few months.

Romi P

After I evaluated four different solar companies, I decided to go with Semper Solaris because they offered high performance panels with best warranty in business at a competitive price. The sales visit was a comfortable experience, I did not feel any pressure to make the decision too soon. Also, very important for me was their great customer reviews. My point of contact Laura Vargas and my project manager Anthony McHale did a great job keeping me informed with the project timeline. The installation crew worked clean an efficient installing my 8 panels in one day. I liked that they matched the electrical piping with my home exterior color. After everything was installed, they followed up to make sure everything was working correctly. Paperwork and integration with the utility company was taken care of by Semper Solaris as well. I highly recommend Semper Solaris to anyone looking to go solar!