Smile Keepers Eugene

Steve Kimes

I’ve been taking my family here for two years. The dentists and hygienists are excellent and they do great work. However this is the worst run office I have ever experienced. They have lost four appointments. I have called them again and again and they do not answer. They sometimes take a while before they can find the file of one of their patients. I am ready to bill them for the time and gas they wasted on appointments they lost or cancelled without informing us. Frankly, I would recommend to go somewhere else

Bree Kobold

The service has really declined over the past year. Buckle up. Had 4 appts booked out 6 months from December 2021- apparently one of their doctors walked out (don’t blame him) so 2 of my appointments were canceled and I was told I would get a call back to reschedule them once they got a new doctor. You can probably guess that nobody called me back, so I called and they told me that they already rescheduled one of the appointments to a day and time that I did not approve or talk to anybody about. Then they told me that they don’t book 4 appointments at a time for 1 patient so they will not be rescheduling these 2 cancelled appointments. Great I wasted 6 months of my time. Finally go in for a filling, I can tell this new doctor is straight out of dental school. I have a specific tooth on the bottom left that is bothering me, she said she is going to work on a different tooth because the last 2 times she worked on patients lower teeth she had to dismiss them because she couldn’t get the numbing to work. This fills me with a TON of confidence that this is going to be great. She does this filling super quickly because she has a Pilates class to get to. This tooth is now SO painful I can’t even chew on that side, it wasn’t even bothering me before I went in. The filling was meant to be preventative. Last but not least at the end of the appointment there was an ANT crawling on my face walking up to my MOUTH while I’m still laying there with my mouth open. Y’all I can’t make this up. The assistant was great about it and I get that ants are bad right now but come on people, this is a medical clinic. Save yourself the trouble and find a new dentist

Cynthia Adams

Dr. Benjamin Saikin is a wonderful dentist, I was looking for a dentist that would take my OHP and I am so glad I chose this dental clinic! I had my first appointment with him this week and he was skilled, humble and very kind. No waiting either, they called me right in! When the Doc did my original consultation, he's suggestions were exactly what I wanted done, we were really on the same page, Thank you Doctor! Cynthia Adams

Princess Cobra

Worst experience I've had with any dental clinic. My first appointment was in September. They booked me out 8 months for a cleaning & about 3 months for cavities causing severe pain. I was told I needed 1 extraction. When I was having the extraction done, the dentist was complaining how difficult the tooth was to get to because another was in the way. He asked if he could take that one out too & I said no because I was never told anything was wrong with that one. I had complications and had to go back in which is when I was told I had another tooth that needed extracted (that no one told me about) so I had to have another extraction. It's been months now, neither extraction has healed & I still have swelling but the 3 times I went back I was told everything was fine (despite them telling me swelling should last 2 weeks tops). It took 3 months for them to finally find a crack in my tooth (after continuously saying nothing was wrong with it). I had a filling appointment, but when I called to confirm the time (9 days before the appointment) I was told my dentist no longer works there & I'd need to be scheduled out months. They should have called me the second my dentist stopped working there. On top of all this, they have the least efficient "waitlist" I've ever heard of. If you want or need a sooner appointment, they don't call you. They have you call every day at a specific time, which happens to be the time they rarely answer the phone for me (probably because everyone is calling at the same time). I will not be going back. I'd rather go literally anywhere else. This place does not care about their patients at all and it definitely shows.