T-Mobile

A A

The employees at the front were nice and helpful. The manager that came out of the back and couldn't be bothered to greet, or speak to us directly was rude as hell. He only spoke to the employee about us rather than to us, even though we were standing 3ft from them. He was huffy, rude, and impatient. He employee was trying to explain things to us regarding switching to t-mobile and promotions. This manager kept cutting him off and correcting him while talking only to him. This is very poor customer service and I am disgusted.

Anthony Alloway

Longtime Verizon customer, kinda fed up with vz. Decided to try and see what t-mobile had to offer. The two counter gentlemen, apologies for not knowing the names, you guys were outstanding, were great in giving us a ballpark about what to expect. Now enter the manager, I have to assume. The employee helping us give him our info, and at first it was 650 off a trade in, then 2 seconds later, it was 800. Then back to 650. Oh and the woman's, exact words, phone isn't eligible. Not this man hasn't even acknowledged my family and I, he was saying this to our helper as we all stood right together. He then walks away without a direct word to myself or my wife. Very rude, I guess he doesn't like mixed couples. Cause he ignored us and wouldn't speak directly to us. He didn't even bother to do the math, this is how much it would cost, or let me see what other deals we may or may not be able to do. He just turned his back on us. 2 stars for the employees, I knocked three off for his attitude and lack of mastery on what exactly t-mobile offers. I mean you could have at least tried. My wife will be calling t-mobile directly to complian, as I removed myself because causing a scene isn't the way. Friendly warning, go anywhere else, this manager doesn't deserve the business. Also the store was deserted of customers except for a man who was complaining of a phone problem the blew him off of this past weekend from what I overheard.

susan penney

Had a problem with my phone regarding the screen being locked. Took it to Metro but was told by the employee that he did not know of any way to unlock my phone so I would probably have to buy another one. I went to T-Mobile and asked if it there was any way possible to open my phone. Hannah, who was working that day, spent 30 minutes doing what was necessary to resolve the problem. I am grateful for her assistance and will now switch our plan to T Mobile, not only because of the service but also because we found a plan that is better cost wise to fit our budget!

Karyie J Busch

Switched service from Sprint to T-Mobile (which are combined) and have met 3 VERY helpful employees. NO complaints. I went back few times bc questions about my new phone. They (Mike, Jacob & Mercedes) all gladly helped on EVERY occasion. Thanks!