Ashley HomeStore

Elisapeta Sheck

Jay Smith has been super amazing, he helped us get what we needed in just a little time we were in the store. Very professional and everything was so quick! Thank you so much for your service at Ashley!

Jared Woody

I’ll start by saying the in store folks are excellent, and prices are decent. Where Ashley lost points is the back end support. We ordered two pieces from the store back in August, with a 6-month delivery date. No worries store was upfront on it. Here we are 7 months later, come to find out that Ashley still hasn’t shipped the store the order. It’s now going to be 9 months or more. We also went back recently and ended up placing an online order, because the store couldn’t get items due to Ashley’s internal BS to drive traffic on their website. Turns out one item was not what we thought, so we called to cancel. Despite two phone calls, and a chat session nothing was logged to cancel the order. We were then directed to the dumbest possible form on their website; literally a Microsoft Office form that requires 72-96 hours to process. Well despite waiting more than 96 hours, the form wasn’t handled and the item shipped. Now our card is tied up for days or weeks, waiting for it to arrive and then returned to origin (we are refusing delivery). No nationwide company I’ve ever encountered uses such an inept management system; Amazon could’ve had this cancelled in a second using an automated system, others would’ve been a call for 10 minutes and done. While I liked the store, I’m 100% sure I will never order online with this company again, and I’ll be very cautious about in store order times since they’re quite inaccurate.

Thomas T

My girlfriend and I were greeted and assisted with my search for a gaming desk. The experience was much nicer than the previous store we went to. No rush to purchase or coercion (Super Cool!). Thank you Lori for running back and grabbing a measuring tape for us.

Rose Tuttle

We had a great shopping experience in your store on Wed. Jay was absolutely one of the best customer service providers ever. He pointed us in the right direction and allowed us to try out couches and shop without hovering over us but was always there to answers any questions we had. He was extremely pleasant and helpful. Can't wait to get our furniture! Will definitely recommend you to our friends and refer them to Jay!