Ace Hardware of Butler

Leah Gally

Great customer service indeed!! Was shopping all over for colored sand for grandkids sandbox, couldn’t find it anywhere. Called Ace and they ordered it for me! The only store that offered to order it!! I was impressed at the efficiency and politeness that I was shown!! Thank you Ace!

Ikarus Sterpiploam

I wish I could give them more than five stars.... Well, I guess by giving them a good review is a way of giving them more props so to speak. Anyways, the customer service was outstanding... They went beyond 100%. For example: there were flowers for sale outside, your choices were a bundle of four for $2.99 so we bought two of those instead of the other choice which was one round pot with one red flower each potted flower cost $4.99, well when we got home my mother realized the gentleman that rung us up put in the wrong code and charged us for the round potted plant... So, my mother simply called the store told the manager what had happened, and the money was returned to my mother's card. So they could have made us come up there and proved that we bought the square container that had four separate but combined as a group flowers to the store with the receipt etc. Which would have been a pain because we had already potted them so I'm potting them would have been a bit of a pain in the bum so to speak and not good for the plants/flowers... Not only did they trust us, our word, but they also gave us no hassle. The customer service in the store was awesome! They didn't just tell us what aisle what we were looking for was in the customer service rep. Actually walked us to the area / aisle and ask us exactly what we were looking for?.. for some people, customers that might seem just a simple gesture, but to me as well as my mother were able to find exactly what we needed instead of searching around and maybe overlooking it? Point is, the Ace hardware store we went to was a very pleasant experience we were in and out thanks to the customer service being much more than just adequate.

Valarie Kelly

The staff is always super nice and helpful but they don't bother you if you say you don't need help so that's nice too.

Harper Michael

Nice little store. And close to home too. They had what I needed i didn't have to look elsewhere. They really are quite attentive to customers every person you see asks you if you need help. I think a lot of people forget this store is here, but I still like to come here because it is closer to home than any other place. They have a new location i believe in Evans city now too. I would like to check it out sometime too it looks pretty nice on main street.