Valley Family Center

Claudia Cervantes

This place just cares about the money , I ran into a situation with my bank account being hacked and the person who did so disputes 240 worth of my payments towards this facility, I explained to them what had happened and I had ONE session of a course I had to take for court to finish , they did not allow me to finish this course . Then I payed the 240 when I had the chance and they still didn’t allow me to finish the last session. Thankfully my social worker said that class didn’t matter as much and I got what was needed for my court case to close. Not just that the therapist I was assigned too emailed me after our sessions were done and closed basically accusing me of being a liar. Only did these stupid courses for court . If not necessary, I don’t recommend coming here. Classes are overpriced and unlike other normal places , medí- cal isn’t accepted here .

Hilda Lorena Larios

Very caring staff!

Cece Curtis

Called this location for teen counseling services. Services are for a family without covered services and lack the finances to pay high fees. Though they do have income based scaled fees, the receptionist explained that their facility requires the patient to commit to a 6 month service on a weekly basis for the scaled fee. Additionally, it has to be the same day and time weekly that they assign you. So if your insurance doesn't cover it and you don't have the cash to commit, you are denied service. This does not seem conducive to a family struggling financially. How does that make sense to those in need of counseling? Once again, the health care system fails.