Jared

Adam Stark

I've purchased here in the past with no issue and even took out credit with them for a major purchase once. Today I attempted to have a watch band sized and was told "we do not service those watches" and was promptly walked out of the location. When asked why, I was told that they required a special tool to work on my specific brand of watch and because of this would not work on these watches despite selling them online. I went to a jewelry store inside of the mall across the way and purchased a "universal watch sizing tool" not a special tool at all, and took care of it myself.

Liseth Meléndez

My spouse and I came to Jared's in National City for our 6 month check up for our engagement ring and wedding band. We noticed that the pandora section they have in the store was 50% off on some charms and bracelets and decided to stick around. Laura was the salesperson that was helping us with our ring inspection and helped us with our search of some pandora charms which took an extremely long time. After we waited for her to help us for a while, she left us hanging saying she was going to help another client. We waited for another 30 minutes and she finally helped us. I picked 4 charms to purchase. During this time, she apologized for taking so long and said it wasn't her department. We were ready to checkout. As she rang us up she says she had to go on a lunch break and left us with a gentleman named Eric. He continued to ring us up and in the end said the charms were not 50% off. I was confused... Laura had just said they were and that's why my husband and I decided to wait for her and shop around. I searched on my phone and the pandora website HAD the charms 50% off!!!! However, Eric said he couldn't overwrite the system. I asked to speak to a manager and was told she was helping another costumer. I decided to wait some more to speak to her although at that point it was such a waste of time...and as some of you may agree, time is money. We waited for 10 minutes and the manager didn't even have the adoutisy to apologize or address us. 10 minutes later, she comes to us and says there's really nothing they can do. She asked for me to show her the charms on my phone and thought it was ridiculous (hello, I can just buy them online...and I will). At that point, they werent going to do anything about the situation. I asked Minerva (floor supervisor) for costumer service phone number and left. Worse costumer service I've ever experienced in a jewlery store!! We will NEVER purchase at Jared's again. Update: Called costumer service number and it was the wrong number! Looked for CORRECT number online. Spoke to a very polite lady who said she would send message to district manager for that store. Hope they get some management going on at that store. It is evident no one runs the show there!

Alan Vazquez

Came here on valentines to buy a necklace and the process was good! I was helped by Stephanie which was really helpful and professional in the sale. During the purchase there was a bit of a issue with the card readers on the stores end. I was patient and once it was working I was on my way. On my way home I noticed I got charged Double for the 1 purchase that I made. I went to my bank since I was near by and Confirmed it was two separate transactions. I went back into the store and was told I need to speak to the manager about the situation. So I did but to no resolve. I explained my situation to him and he right away said “I can’t help you there’s nothing I can do” He didn’t even try He then proceeded to laugh and ask why “I’m getting upset over this” I explained to him that’s money that should have never been charged my they and that I needed it !He proceeded to laugh and then say” now your making me upset and there’s nothing I can do” He gave me a BS corporate number which wasn’t even the correct number and told me to leave. it’s now 2/18/19 and I still haven’t seen a refund on my account. Again the first sales interaction was great Stephanie was great but this ruined my day/ weekend plans Don’t deal with the Manager EDGAR G.

Brian Werblo

I bought a ring from the Jared store near fashion valley and it was a horrible experience from the start. They charged me to set a stone when I told them not to set it til I called and they wouldn't refund it. (They assured me a 30 day warranty) I ended up returning the stone that they pressured me into buying and just getting the setting. Found a really nice stone for it at another jeweller and had them set it and then today I took it into this Jared location. I walked in wearing an old pair of jeans, t-shirt with holes in it and a camo hat and they greeted me like I was wearing a suit and tie. Not only did they take in the ring I needed to get sized, but when I told them about how the other store handled my purchase they refunded me the 150 I was charged for the setting of the stone at the other location. So I was able to get a few things for my girlfriend...soon to be fiance. (That's what the ring is for) Overall great experience and will continue going to this location. They made the situation right that the other store wasn't willing to do.