Ashley

Cindy Helmstead

We spent over $4,000 on two couches and a dining room table. Upon delivery the table base was broken. Delivery men talked us into allowing them to send a repairman. Repairman came the following week and told us the pedestal must be replaced. He told us one would be shipped to us within another week. That was 4 weeks ago. We called last Saturday and sat on hold for 39 minutes before our call got disconnected. Drove down to the store and met with Tom the store manager. He had one of the ladies check the status on their computer but the system was down. He promised us a resolution by the following Tuesday. By Thursday, as predicted we had heard nothing. We called our sales person Dolores and asked her if she could walk her cellphone to her manager. We then spoke with Jeremy who promised a rushed resolution. It’s Saturday afternoon and again we have heard nothing, as predicted. Over the years we have purchased most all of our furniture from Ashley. I will never return there to purchase anything! Their word is worth nothing! I strongly recommend going elsewhere for your major furniture shopping!

Butch Noll

We have purchased from this location recently but never again based on our experience yesterday with Rory. We were shopping for a 5 thousand dollar mattress set but he would only show us one brand. I explained that we were not interested in that design but he refused to discuss others. Finally I asked if he received a larger commission off that brand and he told me "I don't care if you buy from us or not". He refused to get the manager when I requested it. I have never received such Rude treatment from a sales person and this location has lost my business forever.

Trent Ferguson

----LONG REVIEW--- My wife and I worked with Shawn, and everything seemed great! On delivery day on the other hand we found out he had gotten us the wrong bed, and had triple charged us on a stupid set of plates. I would have gladly bumped up the review had their customer service been acceptable. They canceled our refund twice, and we could never get ahold of Shawn, and his "manager" I'd stay far away and shop at another Ashley Homestore. Great company, but unfortunately this is just a terrible store to go too. DEFINITELY DONT GO HERE.

Pat Lane

Was searching for items for a new apartment. Had been to a number of places looking for the rights items. Ashley in Murietta had what I was looking for at the right prices. And best of all a salesperson that was respectful, informative, friendly and gave me the perfect mix of information and space to look. If you are looking for furniture and want the best service around, go to this location and ask for Skylor. I would recommend him to anyone out there. Never felt pressured at any point of the interactions. When looking at bed protective colors I has seen one for $40 online. He explained the difference within the 3 types they have available. And let me make a decision. And I never felt coerced or strong armed. I even called back 2 days later to add another chair to my order and he was able to take care of it quickly and hassle free. He is a true asset to the store and I will definitely be back for any other needs that I have.