Lids

BIGJ BLOG

I have bad experience today at this store , they insulting there customer infront of those 3 seller like me.. they don't have good customer service...

Felipe Alarcon

This is the place to come! If you got some hat needs! Stop delaying your needs for a new hat haha. Each time i come here i get treated with good customer service skilled employees. They are quick to suggest new products or help you choose. I do love coming here and will continue to come to this lids location.

Purpose Video Services Jones

I needed my new business caps embroidered and Brandon Scott Soto went above and beyond his responsibilities to deliver the finished products. Brandon advised me that he only had 2 of the caps I needed in stock, to be embroidered. However, he informed me that he would call around to other stores to check their inventory. Not only that, Brandon advised me that he would be willing to stop by other store(s), on his way to work (OFF THE CLOCK), to pick up the needed caps to complete my order. To top it all off, Brandon completed my entire order within 24 hours, from the purchase to the final embroidery. I'd most definitely recommend Lids for your embroidery and cap needs. If you choose the Cerritos location, go directly to Brandon and you'll experience the SAME LEVEL OF SERVICE That I experienced FOR YOURSELF!

Mariela Orellana

This is usually the store I was come to and usually get good service. Today felt like I walked into a used car dealership! Trying to sell this and that and pushing there the sell down your throat and how they can embroider everything and do it now. But what they don't tell you how fast all the little things they can do send the price three the roof! Two 16 dollar hats turn into 101 dollars and change. Then takes over 1 hour to do 1 hat and it still isn't what you want! The people here are usually friendly and helpful but I guess there is always that day.