La Paloma Healthcare Center

Donna Fontenot

PT , OT & Activities I would rate a 5. CNAs, Night nurses and Ashley I would rate less than 1 if I could. Waiting 2 1/2 hours for somebody to help you get to the bathroom to the point that I was trying to get myself to the bathroom Fell, broke my back and now in the hospital waiting for surgery. Night nurses super lazy and actually sigh when you ask them for medicine or help. Received Covid & Pneumonia at the facility, temperature of 102 the day I was sent home, ended up admitted to the hospital. Told by Ashley (administration) And if I left I wouldn’t never be welcome back. You would think that the new administration some things would change it’s very sad when this is considered a three star skilled nursing facility

Kathryn Goerges

If you have a choice, look elsewhere before sending a loved one to la paloma. DO NOT BELIEVE THE PHOTOS POSTED. I was duped by Google reviews which is why I am writing this to prevent others from having the terrible experience my mom had (I think employees are writing reviews to improve the ratings). This place is overcrowded, looks like decor hasn't been updated since the 70s and is dirty. When my mom was dropped off, the curtains next to her had a huge stain that looked like blood. She was put into an overcrowded room with 2 other people (3 people to a room). No one talked to us or let her know what was going on. Her roommate and CNA were the only sources of information. My mom begged me not to leave her alone on the first night. Things did get better in the sense that she got good overall care from PT'S and OT's, and ultimately her care allowed her to go home. Her cna's were very helpful and nice, but definitely overly busy. Some of her CNA's were truly going above and beyond. Her wound care was supposed to happen every day, and they did not follow through on this plan. However, the wound care nurse Aldrin was amazing and on top of everything. He gave my mom a lot of information and checked on her every day when he was there. My mom cried When she said goodbye to him. When he was not there her wounds were not dressed each day as her plan stated. I had to talk with management about this and about the stain on her curtain and they did fix it immediately. The furniture is old, busted and broken. Everyone working seemed overworked. Food is not healthy and reminded me of badbad element school cafeteria food. Chicken fingers and tater tots were served on her first day. Overall if you have no choice but to go here, it is important to speak up and advocate for yourself or your loved one to get everything you need. They responded promptly when I raised concerns but it made me worried about all the people who don't have someone to speak up for them. If I could do it again I would have looked elsewhere before committing to this location. Once you're admitted moving to a new location is very difficult as medications are a mess and take forever to arrive at la Paloma. My mom had a very rough experience, she is definitely traumatized, and I am thankful she is out after only 2 weeks.

Occam's Zebra

I actually chose to stay here for my family and friends convience to visit. A family member had been here recently, they did not have enough knowledge to help him. I came here for P.T., don't come here if you have health issues, other than what you are there for. They only see your broken bone and not the whole you, they never take into account the possibility that your broken leg is not why you cannot raise your arms above your head. The reason why is in your file, but they don't care, if you have dietary issues don't expect the cook (or anyone else) to care, you get what they serve (I lost 4 lbs. In 10 days). You get a roommate period, (some rooms have Jack and Jill bathrooms) shower rooms are down the hall and you are watched while you shower, check all modesty at the door you will get it back when you leave. Staff needs to be informed of outside Drs. Appointments in advance. While at doctors appointment someone needs to sign that you were there and if there are any changes. Changes in medication need to be reported immediately, getting any changes will take awhile, but you cannot supplement with meds from home. At one Drs. Appointment, my cortisone dose dropped from 10mg. to 9mg. , by the next day they did not have 1mg tablets so they decided that giving me 5mg of cortisone was perfectly adequate. It would have been more appropriate, until they were ready to dose @9mg, to dose me @10 mg, Apparently no one here knows that the natural cortisone amount is 7mg. Dropping the dose of cortisone from 10mg to 5mg is just asking for an adrenal shutdown, I have been on cortisone since 1984, I know more about it than the 'nurse's' do. I left AMA before they could kill me with my own medication and diseases. Medication doses and time need to be carefully monitored . Nursing in this home is confusing, when you push your call button the employee who answered said that they would tell a nurse, who told the next up nurse, who was the one who could make a decision. Never met the Dr. ( that I know of), NP was nice, only there M -F. Found weird rash on Saturday, asked for dx and treatment, nurse asked if I had had it before, if I had it before I would not need a diagnosis Don't expect an observant staff. I had packed and left with two rolling bags and small belonging packages. Then we went to Burger King to get me some real food. Realized that I had forgotten "My Pillow" and went back. And then they noticed that I was gone, not very observant, except that I freely went with my man, they didn't even know that I had left. Hope that your kin doesn't wander, because they won't notice that they were gone until they come back. If you choose to stay here "Good Luck", if a loved one decides to stay here pay close attention and let the staff know that you are there. I forgot a charger there, well marked but always a problem, when I first used it, I ruined the phone for all other chargers, ruined that phone with ginger ale. Charger has only worked, since then on my tablet. Good luck with cheap Chinese knockoff.

Robyn Castaneda

My 91 year old grandmother was cared for here for here for about 3 weeks, and the care was wonderful. We were uncertain of sending her here, but are SO glad we did! They worked on her physical therapy daily, and were very accommodating. The facility was always clean and tidy. Everyone was very helpful and friendly! A lot of the employees came into her room to wish her well when she was released, and were very informative!