Google Fiber Webpass

Alireza Mehrzad

To summarize, it is very unreliable. My connection goes offline every few hours and then it is restored again. Their price point is pretty high compared to what you can get from Cox as a promotional offer. Webpass does try to see you on fast internet but what's the point if it goes offline so frequently. I left Cox because they increased their prices from $45/mo all the way to $80 in a course of 2 years but what I realized was that the moment they are certain you are leaving, they offer the best promotion they have again. I switched from Cox for a lot of their issues but then I have a set of different issues with Webpass at a higher price point.

Scott Wallace

This company is a joke I was paying $60 a month for 2 years and then I turned around and they had lowered the price to $50 I had known this information for about 2-3 months. When I confronted the customer service department one woman got to combative with me she hung up! When I called back the second person said hold on and never came back to the phone! The only reason I did business with these people was my building had a contract and I couldn't go anywhere else. What a racket! Stay away from this smoke and mirrors fly by night company

JC C (J.C.)

If you're lucky enough to be in an on-net building with them, I can't recommend them enough. A stable, well-tested ISP that understands the metro fiber market. There have been outages every once in a while due to switch failure or port problems, but the company is always on it quickly and provides solid notice before planned maintenance. The service itself is stable and a FAR better value -- especially for a symmetric upload service -- than you're going to get anywhere else in San Diego. I was a bit worried service would be affected by them being purchased by Google, but I'm pleased to say that things have remained incredibly reliable -- probably because much of the team is still there.

Debor Osborne

It's our first day on Webpass and I have to admit we are very impressed. Our very friendly and very hard-working installer came to the house at about noon and worked with our funky wiring for about four hours until it was fully up and working. We are now getting super fast speed of 31 megs down and 16 up, and paying a lot less then with Comcast. We are very happy customers so far.