Embassy Suites by Hilton Anaheim/Orange

Lola Liz

Terrible experience staff is not trained in phone etiquette, Called reservations call is immediately transferred to the Philippians where an operator working from home will ask for your credit card number all while a roaster crows in the background! Made a second attempt to speak with front desk I was then transferred to Brazil where I could not understand a word! All employees are ESL so there is a severe issue in communication even at the hotel in Anaheim! I asked to speak with a supervisor and was kept on hold for 9min before anyone answered. Jeffery Rusten said he was supposedly the hotel manager and apologized for the terrible experience he assured me he would make it right; he provided me his email so I could screen shot a booking rate I was promised; after doing so he never returned a response nor did we get our reservation! Do Not Trust Hilton! They sell your info your credit card information and email phone number etc is all unsafe in the hands of oversees employees and calls are not recorded! Hilton has oversees employees taking reservations! And Jeffrey is a poor excuse for a hotel manager; unethical, unprofessional and a straight up liar! Would you feel safe staying here? After the horrible telephone experience I will NEVER recommend or stay at a Hilton hotel !

Arizona Clean Living

Worst experience ever!! I got the room I didn't reserved. I paid more than $300 a night and they don't even clean your room every day. And not only they don't clean your room every day but they don't even let you know at the check in that you need to tell them 24 hours in advance if you want the room cleaned. Even though I told the lady at the front desk that I wasn't informed about that, the only solution she gave was to put a couple of toilet paper rolls and a couple of clean towels on the room's desk for me to do the job. I had to take the trash out myself. At the check out, the front d desk lady didn't even say thank you or have a good day. Thank you for treating your guests with such of courtesy. I can't imagine how people that are not your guests are treated by this hotel.

Michael Harshbarger (NCC Harshbarger)

Staff are helpful and cordial. Food is great on the menu and the breakfast bar. However several things overshadow the good here. Elevator doors look pretty well worn. Absolute eyesore considering nearly everyone has to use the elevator. Carpet in room had multiple stains and looked well worn. Unlike most Hilton properties coffee was not readily available in the lobby all day. Requested service every other day but none was received. Had to ask for more coffee and creamer at front desk for my room everyday. This location is not up to what I have received at other Hilton properties.

Mamie Nicholson

Great staff and breakfast. The waiters brought us extra plates each night as we brought in food to eat with our happy hour drinks. Great balcony room with Disney fireworks view. We had a room full of guests over all 5 nights of our stay to enjoy the fireworks.