Dunkin'

Ryan Peters

I waited literally 11 minutes at the counter without being acknowledged by any of the 3 employees that walked by me behind the counter. I finally asked if they were doing take out orders thinking maybe the dining room was closed but someone left it unlocked. I got told “we’re busy” by a young man there and he walked away. I saw the drive thru line was quite long when I pulled up, I know good help is hard to find, especially in food service and I’m usually pretty understanding and patient. That’s why I waited 11 minutes before even saying anything. But waiting that long without being acknowledged and then given the short answer attitude isn’t acceptable.

Abbie Welsh

By far my worst Dunkin experience. I got the avocado toast with a side of hashbrowns & both the toast and hashbrowns were burnt to a crisp. The toast is pictured below. It was black and rock hard. I love Dunkin, but am very disappointed with my experience this morning.

Marty Seese

They were making medium drinks and putting them in large cups with extra ice. After 8 mins they realized they never gave me my drink and they tried to hand me an iced coffee that was pure milk white and not full. I should not have to question if there is coffee in my iced coffee. They made me a new one but the quality at this location has gone down hill, and it's the closest to me out in the Hilliard/Dublin area. Also the hashbrowns were ice cold. I understand staffing shortages but slow down and get orders correct.

Haylee Grant

The Dunkin on Bethel Road has a variety of accessibility for people who are disabled. An issue I did find was the entrance for the building is quite small so there could be some issues when it comes to getting a wheelchair in the door, but could definitely be done. The menu is very bright and bold, so it was very easy to read even from a farther distance. The staff was very considerate and I know that if there was some type of issue when reading the menu, they would be able to assist in any way that was needed. The dining room was very accessible and not cluttered, very clean. The restrooms were also very spacious and accessible for everyone! Overall a really great experience.