Alameda Health System Highland Hospital

Suzanne Besag

To say this place is a nightmare is an understatement. If I had known I was going to be literally strip searched coming through the door, I would have left everything at home. My advice. Go somewhere else. Anywhere else but here.

David Moore

I had by far the worst medical experience of my life at Highland Hosptal. I crashed my electric scooter in Berkeley and was taken there last week. I was seen in the ER and am not complaining about the initial treatment, which involved several scans and 10 stitches for a cut on my face. It was what came afterwards that was terrible. I was admitted based on a fractured vertebra (C7) and nose, but had to wait in the ER overnight because there were no beds upstairs. The ER stations do not have nursing call function. Direct quote: "They've been broken for years. Every time they get fixed they break again right away." I got upstairs the next day and the room and floor were nicer than I expected. Of course the food was terrible. I had no problems or negative interactions with the nurses and staff. But there were 2 major problems with the care that I got. The first was that the major wound and the other scrapes on my face were a mess when I got up there and were never effectively treated, cleaned or dressed. When I left there was dried blood and effusions all over my face. It took me 2 days at home to clean it off. Several days later there was substantial discharge of foul smelling pus. I don't know if it was failure to properly clean the wound in the ER or the lack of care afterwards but that is a very poor outcome. I went to another urgent care clinic to address this. The second is that I lost consciousness at the accident. Based both on that and on subsequent symptoms I am sure that there was a concussion, but there was no mention of this or attention to it at all once I was upstairs. The only time i saw my trauma attending was just before discharge. Finally, they told me in the ambulance that they had my scooter and would leave it with the ER. A Berkeley police officer with me confirmed that it was left there, but when I asked there was no information. I filed paperwork when I was there about this lost item and have contacted them again but don't have much hope that it will appear. I am a UC Berkeley professor but before my recent move here my career was at elite medical schools. Particularly by comparison the level of care at Highland is truly shocking.

Mingyu Kim

Worst place to call. NEVER answer their phones, whenever you call im. NEVER. I have to take in a special need child who cannot talk at all to describe pain, but can only scream and cry. My doctor told me call them and set up an appointment with them as soon as possible. I have tried the whole week every early morning to call them, but no one answer the phone instead it keeps going to a message giving information and then it cuts off.

Lauren Davidson

Worst hospital in the Bay Area. They do not care about their patients at all. They can’t even get the dates correct when they are booking you and appointment. Will let you leave the ER with a broken foot and NO FALLOW UP APPOINTMENT. They had me sit for 3 weeks with a broken foot becuse I was able to go into surgery. DO NOT COME TO THIS HOSPITAL AT ALLL COST. CLOSE THIS PLACE BETTER YET!!! Waste of tax money -10000 stars