Sears Appliance Repair

Diana Wilt

Although the repair did not happen because of costs to replace the washer, Sears provided me with a technician who understood what I needed and gave an honest opinion about the repairs without trying to charge me a fortune to do the repairs. He provided simple guidance on my best options. I appreciate the honesty of the technician.

Stephen Alkins

This time I had a microwave problem. Brought a Kenmore microwave less than two years ago and it failed. Took 6 weeks to repair, I guess due to replacement parts. The repairman told me that this type of microwave frequently breaks down. In fact, Kenmore no longer makes this model microwave. Afraid this is going to breakdown again in the near future.Once again, really disappointed with Sears Horrible. Worst ever. Purchased a hot water heater with full replacement warranty from Sears. It broke. Call Sears and was placed on hold several times for hours at a time. (One time over 7 hrs). They made promises to pay for all out of pocket expenses, then broke them, costing me over $700. Don't use Sears.

Vantha Pov

Is it possible to leave no stars? I had a service appointment scheduled today between 1-5pm and no one showed, never even got a call to update me. Customers are expected to make the time, but Sears service techs can't be bothered to show up. Completely discourteous and unprofessional! TERRIBLE SERVICE and the escalation team also could not offer much of a resolution. When I called at 502pm, I was told that it was not yet 5 and I needed to wait. When asked how long, the service rep told me 'soon.'

Mark Chandler

The service man that came to my house was punctual, knowledgeable, very polite and a pleasure to do business with. He understood the problem immediately and fixed it promptly. I was very happy with the service that he and Sears provided. I will definitely use Sears Appliance Repair service again. Thank you.