East County Urgent Care

Theresa Ward

Everyone was very professional and courteous. The PA who saw me took time to explain how various factors could affect my recovery. I waited about 30 minutes to be seen but they allow you to wait outside and text you to come in which I liked. This is not my first visit I've been there with friends as well and things went smoothly.

Tiffany Tamayo

The whole staff from phone call to exit was incredibly helpful and pleasant. I always dread calling places like this to ask questions about insurance especially, because they aren’t typically received well. The person on the phone (I forgot her name) made me feel like I had her complete attention and she understood what I needed. She also called back right when she said she would. Everyone made my son feel at ease and not scared of his visit. Thank you very much!!

Jessica Benitez

I checked in at 9:22 AM. I was told I had the option to wait in my car and would be texted when they were ready for me. I called at 10:30 AM to check my place in line as I had been waiting for a little over an hour in my car. Receptionist on the phone told me they had tried to contact me but I literally have no record of a phone call or text. When I finally went inside the Xray Tech was very kind and quick. Unfortunately, due to the lack of attentiveness and "care" from either receptionist what could have been a 10 minute visit turned into a waiting game of over an hour. Mind you, the receptionist on the left (facing the desk) was kind from the start but the one sitting on the right made me feel like it was my fault that I was waiting that long. Please be better.

Beverly McDonald Weeding

I tried to go here this morning after giving myself a small concussion yesterday and feeling a headache and overall weirdness. I drove myself because it’s so close and I didn’t have another option. The girls at the front were very nice. This low review isn’t for that. My low review is because after I told them I have a head injury and giving them my insurance card, they told me they didn’t take my insurance and sent me somewhere else. I have a head injury. You’re an urgent care. Shouldn’t your concern be more for my health and safety, than if you’re gonna get paid? Nope. So I had to drive to Santee by myself, with a concussion, just for the doctor there to be very concerned about me and VERY disappointed that this staff turned a head injury away due to insurance. Go somewhere else