Ralphs

James Holper

All self checkouts were closed, 8 people in line for the one open register.

Taylor James

I tried to give zero stars but it wouldn't let me. It has been about 7 weeks since I decided to boycott Ralphs, mostly due to the deli counter. Last time I was there I took a number to get service and was then berated by the service member behind the counter, I asked why others went before who were not there before I was. The service member did not adhere the number system which they have set before their customers to get service at the deli. (This had happened numerous times, however this is one I'm choosing to review). When I asked the service member about it he proceeded to tell me I didn't do it right, apparently I veared to far away from the service counter, even though I was close enough to the counter to hear numbers being called out, and the service person said they were not doing the number system. And , then proceeded to tell me I was the one who messed up. Needless to say Sprouts down the way is 100 times better. They have Boarhead at the deli and are happy to serve. I stopped spending $6,000 a year at Ralph's and it has been the best decision I have ever made when it comes to groceries. Candidly, I hope this Ralph's goes out of business and we get a vons instead.

G

Cons: 1. Pasadena has higher Tax Rate so avoid this store. 2. They charge for bags when other stores dont. 3. They dont return karts timely. 4. The Store has a very unorganized layout compared to other Ralphs. Pros: They always have stock (cause its in a rich area)

Francia Pena

I looked at the hours on the website and it seemed the store was open until 1:00am. I called to make sure the information was accurate in the website and there was an automated message saying the store closes at :2:00am, I came to the store at 10:35pm and the store is closed. Poor customer experience by not providing the right information.