Home2 Suites by Hilton Rapid City

Heidi Glood

Customer service was extremely poor. There were no sheets, pillow cases, blankets or mattress cover for the pull out bed. When I called the front desk and I asked for linens, as there were none, I was told that I would have to come to the front desk to get them. I told the front desk that this would not be possible as I had my young children with me. The staff informed me that I would have to leave my young children alone as there was no way they could bring the linens to my room. Watiki Water Park is no longer included with your stay and was an additional $104 for 3 children and 1 adult and that’s w a ‘discount’ for spending $300 for a suite on a Tuesday night. You are not allowed to buy your passes at the hotel front desk; instead you have to scan a QR code, create an account, pay on a confusing web page, and then sign waivers for everyone in your group. (Exactly what you want to do with 3 kids in tow at the end of a long day.) Towels are $8 at the pool. You are not allowed to pay cash for snacks at the arcade but you CAN pay cash to put money on the arcade card. As you exit the water park, there are no signs to direct you back to your 1 out of 5 hotels on site. No parking for the hotel near the entrances. The only parking available was in an adjacent parking lot that was dark and full of construction equipment and vehicles. Staff appeared to be more annoyed with customers than willing to help. All said and done, it was a $500-$600 stay for a Tuesday night, a water park, a few arcade games, and 1 pizza. No thanks!

Rae Akiyana

Rooms were clean, staff was incredibly friendly, and everything was very very close to the hotel! The only reason I give it 4 and not 5 is because of the complications of paying to get into the water park. Other than that everything was wonderful! Under 2 hour drives to Mt. Rushmore, Wall Drug, scenic sights, and Crazy Horse! Will definitely be recommending to others and coming back if given the chance.

Dee Bejarano

The hotel is clean, the staff is extremely friendly and helpful. Because of the attached Waterpark, it is more of a family hotel. So if you're not a fan of the pounding of little feet running above you, maybe it's not the place for you....Good thing most drop like rocks by 9p. NONETHELESS, the hotel itself is nice and clean. Thank you to the staff!

Brandon Sailer

I would not recommend staying here. The motel is nice but the housekeeping is very very poor! When I checked into my room there was pee on the floor in the bathroom. They said they would send someone THE NEXT DAY to clean it… well housekeeping came and they changed my towels but nothing else. Didn’t clean the pee spot. It took another day before they cleaned it… even at that you can tell they hadn’t swept the room in quite a while. The hallways were filthy the entire 5 days I stayed there. I will never stay here again.