Northern Light Pharmacy - State Street

Michael Lloyd

We drove an hour on 8/5 to pick up a script that Micheijla told us was ready. Unfortunately your employee put the script under another patient profile. She gave me the last name of the person it was under and it was clearly not my last name. Even though I was speaking with the "compounding coordinator" she refused to fix her coworker's mistake and told me the compounding department was now closed. The compounding coordinator, I believe she said her name was Maddie, acknowledged it was a mistake on their end but failed to take ownership beyond that. I asked her several times to call the veterinarian and fix Micheijla's mistake so our kitten wouldn't die from a secondary infection. We had to leave empty handed and our sick kitten can't start his doxy today. I've worked retail so I understand how hard it is, but we are talking about a fragile kitten that weighs less than 2 lbs. Someone needs to be held accountable for such a serious mistake. I hope someone from your pharmacy will be reaching out to own these failures of Maddie and Micheijla.

Vic61

Won't take good rx or the veterans administration for payment.. good scam for them.

Lauren Cassum

You told a person with breathing problems that their insurance would not go through when in fact there was no problem with it going through in any other pharmacy. You denied a breathing medication to a patient who could not breath because it was almost time for your shift to be over and you didn’t care. That is not acceptable and your pharmacy should be shut down for having no time consideration and for not caring about the patients that come in. I have worked in a pharmacy for years and I know it’s not that hard to get an insurance to go through. Pure laziness!

Amber Young

Every time I call to check that my medication is ready before I pick it up and every time they tell me that I have to wait. I have a mainecare ride and I have not been able to get my meds on 2 occasions since I moved to the country.. today like every other time I call they said that they were processing my meds and almost 2hrs later I get to the pharmacy and they said that I had a 20 min wait until they were filled it's not only uncalled for but also ridiculous. Don't tell me that they are being processed at 8a.m but they aren't ready yet at 1010 it's absurd