Mt. Carmel Rehabilitation and Nursing Center

Rachel Reilly

My mother has been at Mt Carmel for 3 years. She is on the memory care unit and our experience has been wonderful. I am thankful for the caring staff, the activities, and the kind supportive care my mother receives there. During COVID, nursing care is suddenly on the front line - an airborne disease and a vulnerable population- and they have done an excellent job with the numerous complex problems that have been a part of the last 2 years. I am so thankful my mother is at Mount Carmel because I trust them 100%, which is crucial during this time.

Chris Jennings

Mum moved here as she ran out of the money to pay for care at Nashua Crossings....while Crossings was great, it was highly expensive for the level of care Mum required...advanced Alzheimers and dementia... I was highly apprehensive about a lower cost alternative, having visited some I would never leave an animal at. I was wrong about Carmel. As others have noted, clean, caring and generally a kind attitude among the staff. Mum lasted another 3 months here and began to refuse food. Taking a last bit of control of a situation that had long been out of hand...the staff at Carmel were wonderful to Mum, always. Were extremely empathetic with my Sister, who was the person making actual decisions. When I went back and helped settle affairs, I met Mum's friend Beauty, I believe...a nurse with a similar accent who had befriended Mum in her time there. A wonderful nurse and a fantastic human being. I can;t thank her, and the rest of the staff at Carmel enough. An impossible task, handled with dignity and compassion. 10 Stars....

Emile Tetu

One of the premier Rehab and Nursing facilities in the greater Manchester area. The facility is up to date and very clean. The staff is always pleasant and very attentive to the patient's needs and keeps the family informed. There are plenty of activities for those who wish to socialize and be busy; yet, there is no pressure on the patients to participate if they prefer not to. I would highly recommend that if you foresee your family needing the services of such a facility in the near future for a loved one that you schedule a visit and discuss your particular needs and expectations with the staff. I am certain you will be well received.

Holden B.

If I could rate this less than one star, I would. My 64 year old mother went here briefly for about 3 weeks after having had a pacemaker with a defibrillator installed into her heart. She’s a severe cardiac patient on many medications. Upon arrival, this past July 18’ - she was admitted into a room in the middle of a hot summer day and there was NO AIR CONDITIONING. She has congestive heart failure. Being in a hot room can make it hard for her to breathe. That was the first issue. Second, she has four diet restrictions - low saturated fats (her heart failure + cardiovascular disease) low sodium (heart failure) low to no potassium (kidney disease) and low carb (diabetes) — any nursing home or skilled nursing facility should be able to meet any type of dietary restrictions of a patient. There should be no question there. They offered her hot dogs, egg salad, Cheetos and canned peaches in syrup one night as dinner options. There was nothing on an entire schedule of daily meals that she could have. She ended up sticking to literally salads and grilled chicken breast for lunches and dinners and for breakfasts, I had to provide her choices. I had to bring in egg whites, yogurts and fresh foods for her to have because they couldn’t provide anything but iceberg lettuce and grilled chicken. The staff - some were friendly, some were not friendly and most were unknowledgeable. They often had to ask me how to dress and change a foot wound she had when her release paperwork from the hospital gave the orders. I didn’t like that if I wanted to call and check on her, I barley got anyone that spoke English and ONE TIME THEY LIED TO ME. I called (full knowing my mother was awake and due her pain medicine and heart medicine) because I had just spoken to my mom on the phone. It was about 1am. I called and asked how my mom was doing and they blatantly lied and said “She’s doing great! She’s asleep now.” I said, “That’s funny, because I just hung up the phone with her and she hasn’t slept a wink yet and has told her nurse that she’s in a lot of pain and been due for pain medicine.” I had to jump down the throats of so many people to make sure my mom had some decent level of care. Now, I’m not an A-hole. I’m a laid back, easy going person but if you cannot do your job and provide a certain level of care to patients that NEED it, this place should be shut down and those people need new jobs. One employee argued with me when she tried telling me how something was done for my mother and I told her, it should be done this way because it was possible to do and that’s what she was used to and she raised her voice to me, talked DOWN to me and I fixed that real quick and let her know that she is never to talk to me like that ever again to which she promptly apologized and realized that I’d literally take the matters into my own hands if need be and speak to a higher up — which we did anyway, about our entire stay.....and it didn’t change a damn thing. What really scared me is that twice, I had to stop a nurse from giving my mother units of insulin THAT WERE NOT DUE to her and a heart medicine that wasn’t on my moms list. TURNS OUT, it was for ANOTHER patient with the SAME first name (but spelled differently) TWICE this happened and had I not been there to stop it, my mother would have taken medication for a different patient! So many days I’d be in and out of my mothers room and I’d see patients in their wheelchairs planted in front of the TV for hours on end in the same position - some with drool and others just asleep. These are people’s parents, aunts, uncles, brothers, sisters! The way this facility handles their care is repulsive and there’s NO WAY in HELL we would EVER return here. If you have a loved one, DO NOT BRING THEM HERE. If you have any questions, please reach out to me! I spent sun up to sun down in the facility while my mother was here - so I saw a lot.