Glen Craig - State Farm Insurance Agent

Category: Insurance agency

Address: 102 Congress St, Rumford, ME 04276, USA

Phone: +12073642020

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Amber Ferris

Jun 10, 2022

I wouldn’t even give the Rumford Branch of State Farm one star. Have been with this insurance along with my grandparents for many years. Have insured vehicles, farm equipment, etc with these guys and they have always been great. The past two years the employees there have not been able to do their jobs and has cost me getting my license suspended TWICE because they can’t submit a paper to the DMV for me. After many reminder calls to get them to submit a form and giving them months warning in advance they have never been able to do it on time resulting in my license being suspended TWICE. Not only did my license get suspended because the people here don’t know how to do their job, but they have also told me they refuse to pay to reinstate my license even though it was their doing for it being suspended. On top of that, they have randomly (meaning not by my request) have removed vehicles from the insurance or had swapped vehicles to liability instead of full coverage. Kind of scary knowing I could be driving a vehicle that I THOUGHT had insurance when really they take it off without any warning. Sorry State Farm but you have lost a whole family and a lot of business from us! You should be ashamed to be treating your clients like this and putting them in these kind of situations!!!

Wayne M

Mar 8, 2021

I was with state farm for a couple years, went with them when I bought my house. They were good at first then I started having issues. Finally I called up to cancel my insurance and Glen answered the phone. He proceeded to tell me he doesn't care that I'm no longer going through state farm but he was busy with another customer and couldn't deal with me right now. He then asked if I was moving I told him no I still live in Maine. Once again he told me he doesn't care if I cancel.He never called back like he said and I ended up going down to the office around 30 mins before they closed (to cancel in person), I saw pam sitting in her office with no customer (I waited at the door for a couple minutes she didn't notice me so I ended up leaving. I didn't get a call until the next day but by then I had gone through the extra hassle to call state farm (the actual company) themselves. I've never been late on payments, in fact I pay everything in full when I get the bill. This was just poor customer service.

Greg DeCristofaro

Jan 31, 2020

When I moved to the Rumford area, I needed to change insurance agents for the 1st time in my life (I'm 50) I was worried about how it would go, but I stopped in and met Paula and Pam at Glen's office and could not be happier. They saved me quite a bit of money on both my new home and my cars. It wasn't just about the savings though. They took the time to get to know me and have been just a phone call away ever since. I can't even remember how many times I've called them with questions or just popped in to make a change and they are always happy and helpful. After my first visit, it was like I was an old friend. They see me in the market and recognize me before I recognize them and they are always there when I need them. Couldn't be happier.

Catherine Dorion

Jan 30, 2020

We have been with State Farm for our insurance for 30 years, and the last 19 years with Glen Craig's agency in Rumford. I can always call and get what I need at the drop of a hat. I truly receive individualized service every time I need anything and they always know exactly what I need. They never disappoint! I don't believe I would ever get this service anywhere else. :-)

Thanks! Your review is awaiting moderation.

Questions & Answers

What factors influence car insurance rates?

Glen Craig - State Farm Insurance Agent | Jul 21, 2022
Glen Craig - State Farm Insurance Agent | Jul 21, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What is the difference between market value and replacement cost?

Glen Craig - State Farm Insurance Agent | Jul 21, 2022
Glen Craig - State Farm Insurance Agent | Jul 21, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

How fast can I get car insurance coverage?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Is my payment information secure on your website?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

Why should I sign up for the Paperless Notice of Privacy Policy?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What can I do on the State Farm mobile app?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Can I use my check card or debit card?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

State Farm accepts most major credit and debit cards.

How do I download the State Farm mobile app?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

Can I pay by phone or mail instead of online?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

Does my homeowners insurance cover detached structures on my property?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.

What coverage is provided under homeowners policy?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.

What if I have more than four vehicles or four drivers in my household?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

What if I have a vehicle that's not listed on the Vehicle Type section?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between sending my quote and purchasing with an agent?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

How much insurance coverage should I have on my home?

Glen Craig - State Farm Insurance Agent | Jun 21, 2022
Glen Craig - State Farm Insurance Agent | Jun 21, 2022

The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.

How can I pay for my insurance if I decide to purchase it online today?

Glen Craig - State Farm Insurance Agent | Aug 20, 2021
Glen Craig - State Farm Insurance Agent | Aug 20, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Glen Craig - State Farm Insurance Agent | Aug 20, 2021
Glen Craig - State Farm Insurance Agent | Aug 20, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Glen Craig - State Farm Insurance Agent | Aug 20, 2021
Glen Craig - State Farm Insurance Agent | Aug 20, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Glen Craig - State Farm Insurance Agent | Aug 20, 2021
Glen Craig - State Farm Insurance Agent | Aug 20, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Glen Craig - State Farm Insurance Agent | Aug 20, 2021
Glen Craig - State Farm Insurance Agent | Aug 20, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places