Texas Roadhouse

Megan Simms

We did walk in and they took our number and texted our party of 8 when the table was ready. Staff were friendly and we had to wait for the waitress to bring us butter so the bread was cold. However, all bread refills came out hot. Our waitress was good. But, It took a long time for food to come out. One order was brought out and then about 10 minutes later the other 7 orders came out and unfortunately, the food had gotten cold. They were really busy and I guess they didn’t have anyone to bring it out and it sat in the window for a while. I ordered the Road Kill to go and the menu says it’s smothered in gravy and onions. They sent out a dry patty and asked did I want the toppings. The menu actual says it comes with toppings so Im not sure how that was messed up. Though we were a little disappointed with the food, we had a great time as a family.

Daniel Ward

Beyond appalled how we were treated today. Was sat a a booth(4 of us) and we sat for over 30 minutes before I had to go back to the hostess booth to find out if we were gonna get waited on. Multiple employees walked passed us and didn’t even ask if we wanted drinks or anything, laughing and all. Then 10 minutes go by and we finally get a waiter. This has never happened before as we come here often.

Chuck Taylor

I'm typically not a fan of chain steakhouses, since I habitually end up eating a slab of leather at the likes of Outback and LongHorn. What a surprise to discover Texas Roadhouse in my own backyard... in Virginia Beach. My friend and I stopped in on a blustery post-snowy Saturday in January 2022... and at 3:30p the joint was MOBBED. We were promptly waited on, with service that was fantastic, while the hot rolls just kept coming. I had the Ft. Worth Ribeye, which was impeccably tender, with just enough marbling. The baked potato was adorned with coarse sea salt on the exterior and perfectly cooked. This was ALL unexpected, considering that the prices beat either of those competitors. No wonder the place is packed... I shall be back.

Jane C.

My steak was absolutely horrific. I ordered filet medallions medium well and received steak so raw, I'm not sure if it could even be considered rare; it was purple in places. It cannot be acceptable, let alone legal, to offer something like this to customers. This would never have passed any kind of food safety inspection. This occurred after my spouse and I decided to give the restaurant a chance after we visited a few months ago and the restaurant forgot to include multiple big items in our order including shrimp and ribs, but still charged us for them. They later provided the items when I called to say they were missing, but it was a huge inconvenience and no apology or anything else was provided to resolve the issue. Regarding the raw steak, I was asked to provide pictures, and the manager would see IF I was telling the truth. I provided pictures. The chef is at fault for the cooking but management is at most fault for letting this out the door. I will never eat at this restaurant again and I will inform everyone I know not eat here either. They've had multiple chances and have yet to show improvement or try to make it right. Update: I spoke to the manager a few hours after this post. He stated I would receive a full refund via email and that the quality of the food was unacceptable. I am very grateful in the response, however I still haven’t received the email. Additionally, the owner responded to my review this morning with the contact form, which I already filled out last night with no response. I'd be willing to change my review to include the adequate resolution, if and when I receive it.