Town & Country

JoAnn Roiz

My mom was transferred to Town and Country Manor at the end of April 2021 and will unfortunately be unable to return home. I want to say that the customer service experience we received from day one has been exceptional! Everyone that I have had contact with and that have cared for my mom have been MORE than helpful about anything and everything. We all know that visitation during the times of COVID are quite challenging. However, the Activities Department staff who manage the visitation appointments are phenomenal! My interactions with Ashley, Tiara, Daniella and Gaby have been perfect in every way. They all have been quick to communicate, professional, kind, understanding, courteous and extremely helpful. I am very grateful for the assistance they provide us all on a daily basis. The nurses and nursing assistants are so kind and caring. The nurses have been very quick to communicate quickly of any changes and are very thorough with the information they provide. When I have needed assistance from them for one thing or another, they have been very quick to respond and work out what needs to be done. Each time I have needed to call and left message for the nurse to call me, they have called back much more quickly then I even expected they would. I wish I could remember all the names of the nurses and the nursing assistants to recognize them individually. Every time I am visiting my mom, she tells me that everyone there is very nice to her, which as her daughter, makes my heart happy since I am unable to be there all of the time. I am truly grateful my mom is with such kind, caring, professional and efficient people. Our experience with each and every person we have had contact with has and continues to be exceptional. We could not have asked for a better experience. I highly recommend Town and Country Manor (Skilled Nursing Facility).

Steve H

Untrained Staff, limited nursing staff for rehab patients at night. No excuse for this in light if the fact that patients with dementia or Alzheimer’s don’t sleep at night. Look at their book in the entry of the rehab facility to see list of complaints by families of patients. They’re more interested in profit, collecting insurance money. With less regulation of Medicaid funded nursing facilities, lack of federal funding as well due to cutbacks and tax cuts for the wealthy, these are the worst places to place your loved ones. We’ll all (If we are able to), have to make a decision one day about how and where we want to spend remaining years we have left.

Zijun Situ

One of the best retirement homes in orange county. It was founded by the Alliance church organization to serve the retired pastoral staff especially those who served overseas. It's a blessing to the commnity as well.

Marilyn Gregory

I was a patient at Town & Country Manor in the fall of 2014 for ten days. The Staff was most helpful; the food was good. There were plenty of choices for each meal. What I really went there for was because I had hip replacement, and my husband was not able to care for me at home. We live in a Condo with a flight of stairs and I had to re-learn how to climb them. The Rehab Dept was exceptionally good. Every day they worked with me I improved in my ability to walk again, learn how to 'climb stairs', etc. I would recommend Town & Country Manor to my friends. I like the Christian atmosphere and emphasis in all of the parts of Town & Country as a total facility. Thank you!