Country Inn & Suites by Radisson, Goodlettsville, TN

Erin King

Unfortunately, this was not a positive experience. Having had the room booked via corporate, and paid for our two cats (had to pay double for that!), we finally arrived on site after a very long hard drive. The original lady helping me was nice, but didn't want the confirmation number. I was told there 'probably' wouldn't be parking for our car+trailer. Then the manager came storming out of her office the moment I mentioned my cats - because apparently since they didn't pull my reservation, they didn't see that a pet deposit had been paid - while I was struggling to understand how this had happened to go wrong, she kept saying no cats, no none at all. I tried sharing the information I had, which went over like a lead balloon. (Which was just that my dad had confirmed with the person who booked the reservation that the cats would be fine...) As someone who has been in the business world, feedback of this sort can help reduce and/or eliminate misunderstandings in the future. This feedback wasn't taken well. She claimed she canceled the reservation and told me to leave. When I asked for a receipt showing the cancelation, or to get a copy of the signed receipt voided - something to show in black and white that the charges got reversed, which she refused. She called the cops claiming I was threatening her... apparently by asking for a receipt so I could fight the charges if they weren't reversed.

Christine Bowens

My husband and I consistently stay at Country Inn and Suites and are usually pleased. The last couple we have stayed on haven't been that great. I was pleasantly surprised by this one! Room was clean, no smell, check in process was smooth, it was quite and we had a decent breakfast! Thank you so much, we will be back!

Sharde

We got a king suite for 3 nights. LOVED the blackout curtains and LOVED the floorplan and furniture (even though there was some staining on the red chair 😬) but this was minor. The room and bathroom felt and smelled clean (not harsh chemicals clean just clean). We were able to entertain 3 guests comfortably and we happily used the hot tub in the bedroom (just 2 ppl)! I cleaned it myself which I recommend for anyone using any bathtub in any hotel room. Lovely stay and really nice front desk person.

Johnny

Positive: Has a friendly staff and is in a quiet location. The free breakfast was complete with scrambled eggs, bacon or sausage, waffles, cereals, and fruit. Our 5 day stay at this motel was overall very pleasant. Negative: This is an older building and is a little rundown, but not to an objectionable extent. They only change towels every 3 days, and the indoor pool was too filthy to swim in. The parking lot needs a few more parking spaces.