ManorCare Health Services-Fountain Valley

Bob B.

The programmer for the Cuban missile crisis is on the 2nd floor without the benefit of visitors. He programmed the launch button for the generals and devised a way to prevent thermonuclear war for 60 years by coding a program that would knock Russian nuclear missles out of the sky. Unfortunately not allowing my 84 year old mom to visit, for 72 hours, encouraged my dad to give up the fight and he passed away in his sleep at ten AM coincidentally ,the exact time my mom would visit There was a mean nurse… This same 72 hour window happens in concentration camps where if a prisoner gives up they last only 72 hours. Reminds me of the movie “Soylent Green”. All places that are on lockdown must have an analysis of the ventilation system and a complete inspection of possible migration of airborne pathogens. Accept nothing less. बंद किए गए सभी स्थानों में वेंटिलेशन सिस्टम का विश्लेषण और हवाई रोगजनकों के संभावित प्रवास का पूर्ण निरीक्षण होना चाहिए। कुछ भी कम स्वीकार न करें। Todos los lugares que se cierran deben tener un análisis del sistema de ventilación y una inspección completa de la posible migración de patógenos en el aire. No aceptes nada menos. Tất cả những nơi đóng cửa phải có phân tích hệ thống thông gió và kiểm tra toàn bộ khả năng di chuyển của mầm bệnh trong không khí. Chấp nhận không hơn không kém. I'm upset, because I can't visit my Dad (again!!) because the Manor Care always seems to be in lockdown because they don’t fix the ventilation system. A fan doesn’t cut it.

Ojenik Kakade

Go somewhere else if possible. This place insincerely talks like they care about patient concerns, but lip service is all it is. Coming here from Saddleback Hospital was like going from a clean, professional organization that truly cares to a substandard disorganized mess. Please visit your loved ones for longer periods of time if they are here to make sure they are not neglected and get what they need (even if often you are the one seeing to their needs as often I was for my loved one), keep a detailed record of events, and ask for any staff to ‘tell’ you everything in writing because what the caseworker and social worker etc say over the phone or in person maybe completely different to what is written in reports. Lots of people in the front offices talking to each other, but very few caregivers in the hall actually seeing to patient needs. Staff blatantly ignores patients’ calls for help and only attends patients according to staff schedule. On several occasions, I heard patients from other rooms calling repeatedly into the hallway for help with no one responding. Once, when passing in the hall, I witnessed a nurse exit a room, the patient inside call out immediately simply asking their door be shut and despite repeating the request over and over with the nurse being right outside, the nurse completely ignored the patient before moving onto another room. My own loved one who was initially on mandated bed rest was forced to mess their bed and lie in their urine etc for prolonged periods of time on multiple occasions with no one to help them get to the bathroom. Facility doctor only visited once when my loved one was first admittted and was unavailable to contact afterward. Physical therapists and wound care nurse did try to help but there was no coordination between their actions and doctors’ orders probably because the doctor never visited or updated his orders or perhaps his assistant just took the caseworker’s word for it?? (who also never visited until one time after we announced decision to appeal discharge). Beware: all their notes maybe used later to justify caseworker’s attempt to discharge patient before healthy enough to leave. Such as for my loved one, writing that they were permanently “non ambulatory” after having not been permitted to leave their bed to walk by the physical therapists for the entirety of their stay, other than the last 2 days after we insisted they needed to walk prior to discharge. Meals tasted good probably because they were along the lines of a cafeteria one size fits all approach which unfortunately did not adhere to hospital physician orders for cardiac and edema dietary restrictions. Inconsistent and ridiculous covid protocols in place for visitors based on whoever happened to be on duty. Still got notice someone there had covid. Caseworker never met patient but was rushed on the one phone call in beginning to me and had preconceived ideas that were wrong regarding patient ability and from the outset assigned a timeline to discharge patient according to caseworker’s timeline of false insurance deadline rather than what was in best interests of the patient healthy recovery. Facility caseworker promised Pt and home health after discharge but neither came based on facility orders. Despite a desperate struggle to get necessary care to get basic needs met after being discharged too soon, my loved one thankfully recovered with a combination of other wonderful, professional MemorialCare doctors and staff efforts and expensive out of pocket private help it was necessary for us to hire to meet basic daily needs. They gained strength, exercised until they demonstrated they could walk unassisted, aka are ambulatory, and could care for themselves independently again.

Debbie Sands

I was discharged from the hospital and send to Manor Care for Rehab and Physical Therapy after having surgery for a fractured femur. WORST PLACE EVER!!!! It was a HORRIBLE experience. They are unprofessional, uncaring, and negligent.

Long Vankim

My father recently got admitted to ManorCare Health service facility at Fountain Valley, CA in October of 2021 due to health decline and numerous health issues. Many thanks to the wonderful people who work at ManorCare and the medical specialists who had helped my father regaining his health and mobility. Not only that, they have managed to have both my father and my mother who has been there for over 4 years united in the same room. So for now, they are together at last and living their every moments that they have left in life. I am overjoyed and blessed for this. It was a long process but I appreciated them for their time, efforts, kindness for being helpful and made it happened for my parents. Again, my parents and I are blessed to have such wonderful people who work at ManorCare really cares. Best regards, Long V.