Sonic Drive-In

Amber Cortes

At Smithville TN location...they always take forevererrr to get the food! First a 5 to 10 mins wait to even hear from anyone after pushing the red button....and then a 20 min wait for food. And just for 3 piece chicken strips and small tots 🙄...and THEN they ask for a tip for such snail service?? I dont think so!!

Ron Sifford

Over the past 22+ years, we have supported Sonic Drive-in in Smithville... unfortunately, that ends as of today!!! Over the past 6 weeks, we have experienced some of the worst service/ customer service I have ever experienced, fast food or otherwise!! Today, I went to Sonic to get some ice cream products, particularly Sonic Blasts. When I arrived, there were only 9 vehicles in stalls at the time. I pulled in, pressed the button and was met with a statement... "I'm sorry, we are backed up and it will be 15 minutes before we can help you. " I decided to stay and in about 15 minutes, there were NO vehicles except my own. I pushed the button again and the person on the other end asked "how they could help me?" I answered "I would like a large Snickers Blast..." when I was interrupted... "I'm sorry, we're not able to provide any dairy products. " At which time the line went silent. I had noticed during my 15 minute wait that there appeared to be only 2 car hops... and they were strolling around like they were on a beach vacation... no sense of urgency,.. as of there were not a car in the world... a leisurely service even though they were supposedly backed up... Like I said before, this is certainly not the first time something like this has happened... this has become very common.. I didn't reply when I was told about the dairy products... it appears the management of Sonic in Smithville is going, or has gone the way of McDonalds... it's my last visit to Sonic here... I would spend less time going to McMinnville... that's what I will do. I highly recommend you get someone in who can manage and supervise... if not, you may want to find an alternative source of income... people will not put up with this kind of or lack of service... keep in mind, this type of incident has happened to us at least 3 times in the last 6 weeks.... Signed, A concerned customer... but not so concerned that I will continue to be a customer!!!

Teena Mooney

On your order screen it will tell you when the carhop is on their way, which is not true! In reality when you’re notified that your order is on its way, you may get your order within the next 20-30 minutes. This has happened to me the last 6 visits that I have made there. I understand why they clear the screen so it makes their service time look good. When it says your order is on its way, it should be in your hands within the next minute or so. This Is super frustrating especially when you wait that long and then when you get your order it’s wrong.

Amber Jones

Used to be my favorite place in Smithville, but over the last few weeks, it has seriously went downhill. One of the girls that takes orders is very rude, short, rushes you, and messes it up. The wait time is crazy (it took me 35 minutes to get one burrito that I ordered ahead online) , and the food hasn’t been very good lately either. Don’t know what’s going on, but I won’t be back.