Address: 9660 E Bay Harbor Dr, Bay Harbor Islands, FL 33154, USA
Phone: +13058684141
Elizabeth López
Great place to stay. Super clean. Special service and attention from each employee; specially Sheena. She was so kind and helpful. Highly recommended hotel in Miami Beach.
Yann Roche
WARNING... DO NOT GO!!! they will charge you twice and one of them without your authorization... but if you want to go there despite my warning... my only advice is be careful with your credit card as they will charge you the entire stay after your departure without letting you know when you already paid for it and they know it... and when you will try to get the money unfairly charged back, they will use very cheap excuse against what is a crime in Florida... I got my attorney on the case... SPEECHLESS about such a malicious behavior !!!!
jovial hu
Front desk was nice, but hotel room was not clean. Found a dead mosquito, other peoples hair, a used tooth brush, mold and dirt in the hair dryer, grease on the lamps, used tissue paper with black stuff on it. Promised me a refund and confirmed through booking.com but they went past the allotted period to give the refund. Offered me another room and said I can check before I stay, but cmon, as a hotel, paying around 200-300 USD a night, NOT the consumers duty to book a stay and hope it’s clean, as well as it isn’t our job to check for cleanliness, it is expected. This shouldnt be an issue for a hotel charging at this rate. You don’t go to a restaurant and check for hair in the food, it is expected that it’s prepared clean. When offered a new room, to be honest, who would want to move? Might as well find somewhere else. If you find unsanitary things in your food at a restaurant, you wouldn’t be ok with them just remaking, just leave. Wouldn’t recommend this place. Please don’t come. Also seems kind off when owners dont let you post pictures.
Natalia Tozzatti
Worst hotel in the hole world. I read some bad reviews but gave it a chance, since the hotel seemed remodeled and had a “good” value considering the hight prices of Miami. I made my reservation through booking and prepaid the charges. However, on my SECOND night at the hotel the lady on the front desk didn’t let us in the rooms because in her system our rooms weren’t paid. I showed her the booking payment confirmation but the lady kept insisted that we didn’t. Even after I showed her my credit card record, with the HOTEL CHARGES, she went out of control. She was rude and without even calling Booking.com to know what could have happed, she called the POLICE and had my family and I removed by the property for “trespassing”. Therefore, I DO NOT recommend staying at this place. Worst costumer services ever! This place should by CLOSED!
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Hello, We do not have free parking. As we are located in a densely populated area, we have limited parking spaces in the hotel. Our parking for our reserved places costs $ 18.00 per day. We accept packages for our guests at the hotel and if the packages are collected the same day, then there is no storage fee with the holding of their packages. All the best, Jim Heineman Vice President of Operations
I tried the meter parking option and it was perfect. No need to pay from 6pm to 8am. You can download the parking app and at 8am if you will leave later you can pay remotely for the time you estimate you need.
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