AT&T Store

John Havercroft

Two horrible experiences. Last year I was kicked out of the store and told to never come back when I had an issue with receiving credit for a phone trade-in. I called ATT and they verified I was eligible for the trade-in deal. I contacted the parent company the owns this store and they reviewed security camera footage and said that the manager, Brandon, was completely out of line and I was welcome back to the store at any time. Fast forward to today. I called ATT about a problem with my Galaxy watch and number sync. ATT told me I needed a new esim and offered to mail one for free. I asked if I could pick one up at a store. They said yes. They made an appointment for me. When I arrived at the store they said that I would not have an appointment because I talked to ATT. I explained what the situation was. The salesman looked at my phone and my watch and said number sync had to be working because it was paired with my watch. Ummm....no, number sync is completely different. He then messes with my watch and my phone and tells me that there will be a charge for the esim. I told him they said it would be no charge. He asked, "Who said that?" I said, ATT. He told me, "We are not ATT we are a retail store." So I collected my watch, my phone, said Thank You and left. Now my watch won't even connect to the ATT network because he deleted my old esim and I have to have the issue escalated to higher level support at ATT. I will not step foot in this store ever again, I would recommend that anybody else take the extra trip to the Albany store which is owned by a different parent company and has much better customer service. I should have taken Brandon's advice last year and never returned to this store ever again.

Inner Knowing

Went to start a new plan for our son and the guy would not stop trying to push extra products and services onto us. No thank you means no thank you. I can understand asking once but not continually. Then adding the stuff your trying to sell onto the order without permission just to take it off when it shouldn't have been added to begin with was a headache when we said no. Being less pushy and more customer needs oriented would be helpful. Also being more versed in the products you have would be helpful as well.

Jennifer Flores

So, I absolutely LOATHE phone shopping, updating, changing, etc. The two young people at this store were incredibly helpful! They went above and beyond to help me with not only my daughters phone but my mom's phone too! I see no problem returning to this store even though I don't live in Lebanon to continue to receive such respectful, positive, and instructive help! Ramze was the young man. I didn't get the young lady's name, but she had tattoos on her forearms and hands. She was very helpful as well.

Comander Unicorn

Store manager Brandon gave us amazing customer service at the store today. We were having trouble when calling tech support(on the phone for an hour and didn't help at all), but he got our problen solved 5 minutes after we walked in the door. Totally deserving of 5 stars!