Dunkin'

Mia Timmerman

every time i go the workers are so rude and always rush me at the speaker saying comments like “helloooo?” and interrupting me when i’m trying to order. absolutely ridiculous. it’s honestly embarrassing. they also have never gotten my order correct and then they blame me for it. every time we ask them for the essentials, we always get screamed at like it’s such an inconvenience for them. we have been at this location at least 6 times and each time we cancel our order just because of how rude they are. coming from people working in food service and working at another dunkin this is beyond disrespectful and this behavior they show would never fly at another company so why haven’t they done anything about it? we’ve called multiple times to express our terrible experience and nothing ever gets done.

haley mae

I am currently a regular and this is the hands-down best Dunkin’ I have been to in all of Knoxville (and surrounding)! They always make my order correctly and I don’t have to compensate with extra add-ins in case they don’t. The employees who greet me at the drive-thru window are always very nice. I’ve never had a bad coffee from here and it doesn’t look like that will change. It’s always so good! Kudos to Hardin Valley Dunkin employees!

Deborah Hibbert

The staff is always kind, but the line for the drive thru never moves in the morning. If you are in a hurry do not count on getting through the drive thru quickly. My order is right about 80% of the time. Overall I would recommend but maybe at a slower time like mid day.

ERIN WOOD

Hardin Valley location unfortunately has consistently struggled with efficiency & accuracy of both mobile & in person orders over the past 2.5 years now. My mobile order today was placed at 7:34am & was not ready until 7:58am. I was then late to work. There is no way to cancel an order (especially if you see that they are overwhelmed) & the employees never acknowledged how old the order was. Patrons were ordering in person & getting their orders before mine. I will not use this location any longer. This, more so, encourages me to just make my own coffee at home.