The Pointe at Westland Apartments

Kathy Milne

Property has not refunded $100 deposit fee paid when applying (this is not the non-refundable application fee). They will NOT return phone calls or respond to emails, even after contacting their management company! UNACCEPTABLE

Pam Powell

Tenants BEWARE!!! The Pointe @ Westland got my $150 and did not provide the apartment at the price at which it was advertised (read details below). I contacted the Tennessee Dept of Consumer Affairs. They got involved as an intermediary because I had a valid complaint. (They do not act as attorneys for individuals, so technically they did not represent me.) The Point offered $100 of my $150 back, and I agreed. This was the end of June. It is now Aug 9, 2021, and I still haven't seen my $100. The "state" is "closing the case" because they have done all they can do. I enough have legal proof to get my $100 back - but will I drive 6 hours for this??? I am not sure - I very well may! In which case The Pointe will not only be refunding my money but also paying for my motel and gas money!!! This may be where "no contact" court comes in handy!! I wrote the following review sometime in April (I think) - and I am updating it to add the above. I am in the middle of a bad experience with this place. Apartment was advertised at $702. I placed an application and paid a $150 fee around 6 p.m. one day (probably mid February) and received an email confirming this. At 10:30 the next morning (before they had done any work at all on processing our application), I received a note stating that that apartment had been renovated and is now $915. Of course, I argued this discrepancy, stating that they went up on the price after I filed my application and paid my fee. At one point, I received an email stating "Absolutely, we are happy to honor that rate, if you are still interested. I apologize if I made it sound like we would not. What I am explaining is that the apartment will not be totally renovated for this rate." At this point, we stopped looking because we thought we were going to get the apartment (as the email said) for $702. Wouldn't you read that sentence that way? So - I emailed them back to confirm that and then on a Monday, I got the same "No - it's $915" reply. This email (making us think we "had" the apartment) cost us two business days and one weekend in this tight market (which you may know about if you are looking for an apartment in Cleveland, Tennessee!!). I told her (Gwendolyn Davenport, Property Manager) that we could not afford that rate and we should get the $702 rate which we agreed to. She emailed back saying, she would take that as a "no" to the apartment since she would not rent it for $702. She said my fee would be refunded. I emailed her back to ask her the amount of my refund. She said $100. I said - no - I paid $150!!! That was the last I heard from them - WE HAVE NOT GOTTEN ONE PENNY BACK FROM THEM YET!!! Conclusion: I will not be trapped in to slandering this company - I have just stated the facts - these facts speak for themselves - make your own decision!!!!

ThatOneGuyVII

Report maintenance issue never get them fixed all she says is it's coming for months and still never comes and fixes maintenance issue all shell say is fix it yourself and we do . And now that we moved out we owe 800 in damage for the same issue we reported when living there . And we can't even get ahold of her or the company that runs the apartment . Shady don't recommend living here

Shannon Cross

I have been living on the property for 3 years. The previous landlord resigned towards the end of last year and the complex has been running towards the ground ever since. Attempting to get in contact with the new landlady has been impossible. The sign on the door will display open in the office however the door with remain locked with her car parked beside it and you can see her in the office through the window. People's trash is everywhere (apparently they are having problems employing a maintenance man) , when the gate in defective , there is no on-site help nor answered phone calls regarding any issues. Kids will hang out in the parking lot at extremely late hours of the night near the entrance (sometimes blocking the drive ) .when first moving in, I was highly satisfied... Now I'm ready to move.