Greyhound: Bus Station

ShoDo Allen

Absolute worst service ever! I was traveling from New York to Michigan and the bus driver in Cleveland would not let me on the bus unless I sold him my Gucci bag (4am). I refused and the driver would not let me on the bus. I waited seven hours and was only given a bus ride to Toledo when I paid for my ending destination to be Mid-Michigan. Greyhound will not even give me a discount or any type of refund for their employees negligence. Not sure how a business can stay in business as they display these type of absolutely unprofessional actions. PLEASE save your money and do not use Greyhound they don’t care about you, your time, or anything else regarding their passengers. I never complain about things like this but this was like I was in the twilight zone I could not believe this could actually happen.

Burhan Khan

I don’t have words to describe. This is worse then a local bus. Their staff will treat you like you owe them money. Their stations are so dirty and out of order. Their drivers were late like everytime except when we were transferred to Barron Bus Line and they had way better service then Greyhound. I cannot describe how it can take 20 hours to reach from Chicago to Cleveland but, here I am a living proof. May God Save even my enemies from traveling on Greyhound.

Fluffy McFluff

This is one of the nicer stations I've been to. Very well lit with lots of seating to social distance. Friendly and knowledgeable staff. Not to many items to chose from at their snack bar area. As usual the washrooms were disgusting. I wouldn't mind stopping at this station in the future.

Its ya girl Sam

I had come into the Cleveland Greyhound center and spoke with a dark skin black lady with curly hair almost touching her shoulders, she was on the rounder/chubby side and about 5’5. I must give a each person description, as no one had name tags during their shift. I came in and asked her if I was able to receive a print out of my ticket since I had rebooked it and never got a pdf of my new ticket. Through the conversation, she began getting snappy with me and I told her “there’s no reason to have an attitude, I’m just asking a question” and her responses then on continued to be snarky so I had stepped out of line to check my email for any pdf or receipt. Once I got back in line, another women helped me and she was very helpful. Throughout this conversation, the initial lady was making snarky comments under her breath with the security guard in the corner so I just ended up apologizing and she continued being rude and talking over me. I don’t expect her to accept my apology but it was very unprofessional to just talk over me and continue talking about a CUSTOMER to the security. The security guard kept instigating the conversation so after getting my ticket I walked away. The security guard was a light skin black male about 5’10 with a scruffy short haired bearer.