Bank of America (with Drive-thru ATM)

Norm Maymoundok

I tried to call many times but they never answer the phone. Dropped in for a new account identification verification but was rudely turned away by an associate telling me I needed an appointment, when all emails I previously received said nothing about needing to make one. Strict banking hours, 9:00-5:00, you would have to take time off work to do any business with them. You'll be better off taking your money somewhere else.

Goitom Seyoum

All the time I have worst experience, boa is failing businesses because I am tired of lining up for several minutes just to pay a business I work with. I asked the business to give me a non boa bank account or I will take my business to somewhere else I wish there is 0 star

Vanessa Maturino

Ridiculous absolutely always only one teller and 10 people in line. In the last 20minutes only two clients have been helped. Horrible

LTM VCF

I have bank account with BOA, and I have been coming the multiple BOA branches around the DFW. However, the BOA in Murphy is the worst: Bad customer service, unprofessional behavior, and the facility was bad. I've visited the branch to get some cash in Dec 26, 2020. When I've come, there were ten people getting in line to see the teller. The building was very hot inside; it was very uncomfortable due to the high temperature. The receptionist was very rule who yelled at people as they were standing in the wrong direction (we did not know where is the line to be turned). At one point, there was only one teller working, and the 12 customers waiting in a line. I was a victim of the waiting. People kept asking who is the manager of this branch? why they did not get some help to provide more tellers for the busy customers. BOA needs to look into their service and employees who did not well present their over all company. I will not visit this brand again.