Hilton Arlington

Nancy Woods

Great place to stay in Washington. The staff is EXCEEDINGLY helpful and kind to travelers! The breakfast is great...a bit pricey but remember where you're at.... this hotel is very close to the mall, the Metro, and all sights you want to see. The taxi service in DC is wonderful and the drivers are kind. We attended a conference at the Hilton and the serving staff is amazing and professional. The room service is well organized and prompt. When you call the front desk to ask questions they want to help you every time. Next time I'm traveling individually in Washington this Hilton will be my destination. Thank you for a GREAT experience and for your thoughtful and kind staff.

Kyle

I will start by saying our room was booked last minute. Not by choice, but we were stranded in need of a room for the night. I called the hotel and asked about room availability and was told there was a room available. Great! However, they would not accept a reservation over the phone or take payment to secure the room which is contrary to my experience with other Hilton hotels. They insisted we drive there and be taken as a walk-in. Fine. We risked the late night drive and possibility of the room being booked before we arrived. Upon arrival, the room was available. Great! However, we were not greeted at the check in desk as the attendant was busy on their phone or something- not with another guest. Once I got their attention, we were not greeted pleasantly and they didn’t seem interested in their potential guests. I was not asked about any Hilton membership I may have and after getting the room key, was not instructed on where to go, what time breakfast was, or offered any information about our stay. Overall, they answered all my questions and were helpful when pushed, but were not forthcoming in accommodating their new guests and not very warm. I would understand if they were busy, but there were no other guests even in the lobby. Writing a negative review is not something I wanted to do but if someone is in a similar position, it may be best to try elsewhere first. Lastly the room was fairly clean, but there was a large cabinet in the room which seemed very odd. In it were the fridge and coffee maker. The coffee maker was on the bottom shelf about a foot from the floor which was inconvenient. Again… overall, didn’t get the warm and fuzzies, but I guess beggars can’t be choosers. We got a good nights sleep and left in the morning. I don’t like bickering but if this were a cheaper motel or days inn, I would understand. For what we had to pay, it was an uncomfortable experience.

BcOneSeven

Nice hotel. Good rates. Room is modern and clean. Great location-lots of good food and beer within walking distance, which is a good thing since the hotel restaurant is a little weak on both. Executive Lounge breakfast is excellent, as is the service.

Magen Richardson

During a work trip, my husband and I booked a 1 night stay here. We were driving a company van and could not pass the clearing for the hotel parking garage. Side streets had either limited or no parking so that was a little frustrating. Once I spoke to the concierge about our problem, he quickly came to our rescue and made a few exceptions for us. They were very respectful of our time and frustrations and took great care of us.