Address: 3500 W Court St, Pasco, WA 99301, USA
Phone: +15095432189
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–5PM
Saturday: 9AM–3PM
Angelina W
So far I’ve only lived in kennewick maybe a few weeks but any package that is bigger then my small mailbox they refuse to drop off at my door and I have to pick up from the post office, not to mention you could clearly tell my package had been opened!! Absolutely ridiculous!! They also just refuse to deliver packages, got a notice that there was an attempted deliver for some packages this morning went out this afternoon and nothing was in my mailbox, I was able to catch the driver and he said they don’t deliver big packages and that I’ll need to pick up from the post office.
Emma Hopkins
Was given a notice that they attempted to deliver my package but the driver absolutely didn’t. I sat in my kitchen waiting because I knew this was a package that needed to be signed for, I watched the driver pull into the parking lot, I sat for maybe 20 minutes in my kitchen waiting to see if he’d bring my package up, but he never did. The audacity to LIE saying I wasn’t able to be reached when I sat here waiting and just leave a note telling me to pick up my package instead of doing your job and delivering it to my door when I KNOW the driver didn’t come up to my door at all and now I have to go all the way out to Pasco to fix YOUR mistake. Then when I tried to call no one would answer.
Ngan La
The mail lady wrote us a letter to let us know the neighborhood’s mail box is full so we have to come pick it up here. It was fine and we’re trying to let the lady knows it’s not fair for us to come here and pick it up while the mail lady could just drop it off at front. The letter said we have to come pick it up within 3 days or else they will return it back to the shipper???. The package just literally arrived on the 13th and I received the letter right on the 13th saying my package is on hold. We were trying to explain to the front desk lady and she was super RUDE about it. Saying she was not arguing but literally giving us an attitude. We asked to have the letter back so we could talk to our mail lady. She torn the paper in half and told us “get out”. Seriously?
Michael Pierce
The lady refused to deliver my package if my dogs were out side. Even though they are in a fenced yard. And my mailbox is out of the yard. I Even put a table for packages next to my mailbox. They don't have the right to refuse my package because there afraid of dogs that are in a fenced yard. I wasn't even being rude and she threatened me that she would not deliver my package if I was rude to her. I didn't realize that the postal department was so sensitive and afraid of fenced in dogs. Maybe they need a different line of work. And now there driving by taking pictures of my yard today.
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It isnt the city to complain to.. USPS is federal
Sorry I'm not to sure about that.
Yes
There's no more staff running that front office I believe you would need to call 1 800 Ask USPS for answers
Call tol free number. You'll need tracking number
Turn it in to the Front desk/counter
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They are closed Sundays.
Yes or get a PO Box
Mon-Sat 5pm
Yes, they can do vacation holds. You dont even have to go in to request a hold, you can set it up online. https://m.usps.com/m/HoldMail
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