Steak 'n Shake

James Sloan

First visit was great! Second one, the frisco melt was wrapped in a paper hat the employees (are supposed to) wear. I reached into the bag to exposed grilled sandwich wrapped in what I had hoped was an unused hat. The manager apologized when brought to his attention and replaced the sandwich stating they hadn’t received their paper shipment as the reason. I thanked him and filled out the survey on the receipt favorably since it was made right. Doing so gave me a coupon for a free sandwich I hadn’t tried. Then today, I visit to redeem my coupon, but was told at the drive-through microphone “we don’t do survey coupons”. I replied “I’m looking at one, this is Steak ‘n Shake, right? He said to pull around, so I did and to my surprise, it was the same manager that fixed things before. He took the coupon, quickly gave it back and said “it’s expired”. it was two days expired, and I asked “aren’t you the manager? He replied with arrogance “I’m the OWNER!” I wish I could retake the survey now. Save your time and eat at the many other places in North Irving. Avoid these franchise owned wastes of time. Or at least visit a CORPORATE OWNED Steak ‘n Shake. These with “owners” can be awful.

Steve Morris

No person to take your order. Automated teller that isn’t very friendly. My shake wasn’t full and the person who brought it gave me a go to hell look when I tried to ask about it. You have to list wash condiment and hope to get it right. They didn’t get my or my wife’s order right. Add what ever spin you want but Steak and Shake is putting people out of work and their automation has the audacity to ask if you want to leave it a tip. BTW, because you have to repeatedly touch the screen to generate your order, it is a source of disease that can’t be rivaled. A COVID SPREADING MONSTER. Sorry for the rant but they deserve to go belly up. This is my last visit.

Mrs CoCoChanel

I came all the way from Oklahoma to get food. Order a garlic burger with jalapeño and added lettuce. Tell me why the lettuce was brown. Also the burger was so sloppy and greasy. It was horrible. I immediately went back and got my money. An hour drive for a greasy bag of garbage. I recommend you check your bag before driving off

NOCHILLFROMTHEO

I got to say a family business like this deserves some recognition, although their advertising is a bit off, their burgers are really small and their fries are very thin and greasy even though the workers are very polite and greeting, they should atleast handout essentials but very old school place. One thing I got to see before I left is you can actually invest into their business that’s preety cool to know but overall I would bring family or date here just make sure you size everything up🤨👍🏾