Saddlers Row

marissa sterba

With limited options in the area, sometimes I’m forced to shop here when I need something quickly I can’t order online elsewhere. But the prices are typically very high. The consignment area is a nice offering. However, I’ll be driving out of my way to Dover from now on. I ordered a stall plate here 8 weeks ago. I was told when I placed the order it would be done in 2 weeks and they would call when it was finished. After 4 weeks I never got a call, but I was passing by and decided to stop in thinking surely it would be finished. I was told (rather rudely - but they’ve never really had stellar customer service, so that’s no surprise) that it wasn’t done because other girl who had been doing them decided she didn’t feel like it anymore.” I asked for a refund because I needed the plate when it was supposed to be finished, and I’d rather order from somewhere else that could meet the deadline. They told me they couldn’t refund me because “it was already halfway through” whatever that meant. Another 4+ weeks go by, and I call again to check in. I was told it was STILL not complete now because there’s supposedly “trouble with the machine.” But they still refused to refund me. If it was “halfway through” over a month ago why is it still not done? If it is not complete in the next few days, I will be filing a dispute with my credit card company for a fraudulent charge and reporting them. It’s absolutely ridiculous that they won’t refund me for an order they should have fulfilled 6 weeks ago now, and I’ve just gotten the runaround excuse after excuse while they have my money and I still don’t have the promised product.

Sass Equestrian

The people are very helpful and they have a good selection of affordable options. I have been going here for the past 2 years and have never had a bad experience!

Aubrey

Always a happy stop when I'm in the area. One of the best equestrian consignment shops I've been to.

Gina Thom

I will drive an hr or more for this store it is one of the few tack stores that I have found male breeches/male tall boots!! And they are very nice and they have a corgi