The UPS Store

Spiritually Intuitive Readings

I had a horrible experience with this location and I shall never use it again. I had my daughter return two packages for me yesterday. Threy were Amazon returns. I received a returnn notice for one, but not the other. And the one in question was a $200 return so I was very concerned. I called the store and spoke with a lady who described herself as the aforementioned "manager" and I say this loosely cause she could not manage a lemonade stand as far as I am concerned. I had my tracking number and receipt so I cal to check the status to see if all was packaged and sent properly. I speak to this overbearing manager who kept cutting me off when I am trying to explain my situation. I had to stop her mid sentence and say "Excuse me. I am trying to speak and you keep interrupting me. Let me finish." The conversation continued with her not addressing the situation. I could tell she had not listened to me one iota regarding this matter. Its as if she had a comprehension issue she did not want to let on. So three times I asked her to take my tracking number so she could look up my package. At this point mind you, she does not know who I am as a customer. She does not know the package in question. She was so busy rambling and babbling about nonsense, the whole time, she had not looked up my package! I was shocked the level of "customer" service she gave to me. She was so incredibly rude and I cant believe she is being left in charge of this business. I do wonder how many customers have left this establishment flabbergasted at the level of incompetence trhis woman demonstrated to them. To be so rude in this country is almost unforgivable. I was "forced" to call another location and have an agent look up my number and she explained the situation to me. Then I called another and spoke to a very nice lady who took my complaint. She completely understood my frustration and how overwhelmed I was by the horror I experienced from this employee of this store who wears a badge of manager like she is now has permission to roll over on the customers. She did tell me the owner's name of this establisment is "Steve." So Steve, if you see my review, I want you to know, because you seem to lack good judgement in hiring someone to run your store, I will NEVER use that UPS store. And I will make sure to tell all my friends on social media to go elsewhere because this place is the pits, and we customers deserve to be treated like human beings. Thank you for listening.

Joseph Chandler

Very nice store, nice and helpful staff, clean and safe store. However, they advertise a physical location for their mailbox service, but the term "physical location" means absoutely nothing. We run an online business out of our RV, we do not have a fixed residential or business address, the business is online. However, for a business license, drivers license, and just about any other kind of license, a residential or commercial office (where business is conducted with clients) address is needed. The UPS store's "physical location" does not satisfy that requirement. Using that phrase as some kind if benefit to clients for selectung/using their service is deceptive advertising and should not be used.

C M

I mailed an important letter from this store. They weighed it, and I thought you know, it'll get to it's destination. But they put 20 cents less than they were supposed to and the letter was returned to me for more postage. Seriously. Not going to mail anything from UPS in the future if they cant do the most basic thing a shipping store is supposed to do correctly

Taylor Wisner

Recently I had a package attempt delivery (sig req) I was not home so I requested to be delivered to this location as access point pick up. Tracking even said delivered 1.3.20 and available for pick up until 1.10.20. Yet some unknown reason it was loaded back on the truck and left at my front porch today without a signature. Not at all happy with UPS for this. Now I have a anniversary gift sitting unattended on my front porch because of UPS...thanks.