The UPS Store

D Wilson

Don't use for passport renewal. Went in for two passport photos, one each for two passport renewals. They took two photos per application and charged for both. Why two photos I asked knowing that you only need to send one? "I don't know, because that's just what we do". Should have known to walk out of the store at that point and only paid for two photos, instead I let them handle the postage as well. Big mistake. First they wanted to charge $18 per application for Priority Mail. Told them to ship first class and they charged $8 per envelope. Should have been closer to $2 each. Ending up paying over $50 for what should have cost no more than $20. Don't let them rip you off man.

Robert J Henderson

Employee put wrong labels on 2 packages. Not their fault. I asked to research label history. Not their fault. I asked for a solution. Not their fault. I asked for help from owner Darren. Not his problem. I asked for help from employee Robert. Not his problem. I asked why. 350 packages a day is why. Not their fault. Writing complaint letter to UPS VP of So Cal. Don't use this store. Nothing is their fault and they have no responsibility whatsoever. UPDATE I am now out $120 because of this UPS store. WARNING IF YOU HAVE A PREPRINTED LABEL UPS STORE 1184 TAKES ZERO RESPONSIBILITY IF PRODUCT GOES TO WRONG DESTINATION. IN THIS CASE EMPLOYEE PRINTED AND LABELED PACKAGE. HORRIBLE PEOPLE.

Renae Valdez-Simeon

Will not use their service again. Left a prepaid package for USPS drop on Saturday (5 days earlier). Package never left their facility till my husband called and asked about it. They blamed USPS, however, USPS had no record of receiving. Oddly, that very night, USPS did receive my package. Coincidence? I think not. I think they just misplaced it in their chaotic mess of a store and then actually looked for it and sent to post office. It's not even a small package. It was a big box and clearly marked. I don't appreciate mishandling of important packages and lying to customers.

Mansour Khatib

I used the store twice last week for sending 3 packages to international destinations. I received both days awesome service and help from Julia . Everyone was fast , friendly and effective. I can only just say great team and store .