Residence Inn by Marriott Portland South/Lake Oswego

Shawn Mulbreght

WHERE TO START! This was the worst most expensive room I have ever rented, the room needs to be updated the toilet seat was peeling, I wanted a Pool/Jacuzzi but once on site they were outside and closed, the breakfast was warmed over sausage biscuts and burritos the muffins were stail, I will not stay here again, very disappointing not Marriot quality!

Clint Houchens

To start, this was the worst experience I have ever had in a Marriott branded hotel. I travel very frequently, enough to hold Marriotts highest loyalty level. When I arrived the front desk staff was friendly and checkin was fine. When I went to my room and looked around the property, there are a lot of maintenance issues, it just looks dirty. I entered my room and at first look it was OK, nothing great, a little tired but OK. I always do an inspection of the bed and mattress. What I found were bed bugs. I took some pictures and left the room and went back to the front desk. I let the front desk agent know what I found, she apologized and place me in another room. I went to that room and found the same thing. She met me at the room with a key to a 3rd room and when we went there, we could not open the door. The key appeared to work, but the door was stuck. At this point I asked to be checked out and asked if there was another Marriott property close. I was told there was another hotel around the corner. They didn't offer to assist with getting a room there or offer any compensation for the huge inconvenience. I never spoke to a Manager, and have never been contacted by management with an apology or a follow-up. I would not recommend anyone stay at this property and in my opinion Marriott Corporate needs to take a deep look at this property. 2 rooms with signs of Bed bugs and a run down exterior tells me the owner doesn't care about this property.

J C Lemmon

Marriott set their own bar…and this one has not met that bar; it’s Not worth the co$t. Very disappointed. Does not meet the Marriott standard. The staff was friendly and kind. The place is mostly cleaned well, other than a couple interesting mold growths. Breakfast: If you like breakfast burritos; Green Chili burritos are served. Very tasty. The rooms we had were out of date (i lived in an apartment in 1990 that had the same kitchen and bathroom cabinets). The bathroom counter is a great height for a four year old, not so comfortable for even an average height adult. The bedside phone did not work (totally broken). The bathroom lighting is dim and not good for doing makeup. The bathroom fan is loud as a muffler-less truck. The bathroom floor tiles and grout are cracked. And there is mold on the shower caulking. The main floor bedroom space was not well planned (furniture not well placed). The kitchen had one days worth of coffee (one 12 cup pot) and only 4 packets of sugar. The blankets are thin. There are only four mugs and four water glasses for a place which can sleep up to six. The business center is without wifi; no wireless printer, no internet access. When one needs technology, but it is not made available… in this day and age, at this price point.. is there a good excuse? And a little heads up; the pool is not covered, therefore it’s not open 9 months of the year. This was a disappointing stay.

CoxFamily

We have stayed here a few times before, and even though it was a bit more expensive, wanted to have the kitchen and breakfast options. This time, the kitchen was sparsely supplied, the grounds were in dire need of maintenance, and the breakfast was limited to a very few options. Beds were comfortable, the room was clean. Note that you schedule housekeeping at least two days in advance of the day you want it. The laundry was nice, as was the pool. But on at least two occasions there was really loud music with partying and smoking going on until very late. Internet is very slow and spotty. The staff was very nice and helpful. That was the best asset!