Address: 4750 N Division St Suite 104, Spokane, WA 99207, USA
Phone: +15094844864
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Loreena Beltran
First time buyer of "REAL" (keyword) Jewelry. I paid $100 per ring for 2 rings. I took them to have them appraised and they are worth $10.00 each!!! WTH did I pay $100 each, and they claimed that was a sale price! Is it legal to sell FAKE stuff like that?????!!!!!!
Natalie Royse-Wake
my partner bought my promise ring from here and it’s absolutely gorgeous ! the ring is perfect and Diane helped us out so much. we went back in to send the ring off to get sized and Diane remembered us and we had a lovely conversation. i definitely recommend buying your jewelry from here ! amazing prices and amazing workers :)
Danielle Morgan
My experience with Kay’s in Spokane has always been horrible! My husband and I bought are wedding rings there back in 2017. We were told a straight rate on our rings, but when we showed up the price changed to 40 dollars more for my husband ring. We already reserved them at the set rate. When we went to rings it cost more then what the told us, and what we already reserved! We were not happy about that and my husband was very respectable about and tried to talk to them, and they didn’t seem to care! They kicked my husband out of the store after paying for the ringside when I went to go get our rings check, they sent them in to be fixed and polished, and said they would call us in about two weeks. We waited the two week period, and tried calling and nobody answered. We called corporate and found out they were delivered. We tried calling for over a week and no answer, my husband called AT&T that was right across from them, to see if there was anybody there, and they said they were open. We also heard they don’t all or answer because they want to keep the rings! They didn’t call or let us know that our rings were ready, we drove an hour and a half to take a gamble to see if they were ready. And guess what? They were already there! We will never go to Kay jewelers in Spokane at the mall ever again
Ethan Breithaupt
My experience with Kay Jewelers has been very disappointing. The ring I purchased is a black diamond white gold ring with 2 black antiquing lines. I have had to send my ring back multiple to get it right. The first time was to have it sized at the time of purchase which was around March 1. I got the ring back 18 days later and the antiquing was gone and the ring was too big. The took it back again and they assured me that they would have it fixed. I received the ring back about a week later and still the antiquing was not there and the shank of the ring had been left very thin. Too thin. When we asked the salesman about the shank being thinned out he replied “that is what happens when you have a ring sized”. My wife was not happy at all with that answer so she called the manager the next day. The manager Marni was very helpful. She agreed that the ring should be delivered to us the same as it was when we purchased it. I finally got the ring back today April 19 and the antiquing is there now and the shank is the way it was when we purchased it. Unfortunately the ring was returned to us with some kind of nick or dent right on the top of the ring that was never there before. I don’t want to send my ring back to the same jeweler for a fourth time. The nick can be seen in the picture below the diamond in the middle. It’s very disappointing.
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Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No
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