Bannerman Security

Michael Gonzales

I have waited a long time to fill this out. I've worked 14+ plus years in security, I'm law enforcement trained (academy graduate) I've worked a wide range of security companies where I have been the top (Director of Security) to absolutely bottom. Bannerman started off great! App based company to be a independent contractor where you can truly shine with a good work ethic. Great! I do a good job, I'll have a good opportunity. I did a few sites including one that wanted to take me on full time if they could schedule me. I was at bannerman in 2016 - 2017 (I know I'm writing this years later and unsure if things have changed but this is something I can't let go). I was already working full time as a director of security but enjoyed the variety of assignments and liked working different sites on my days off. Now my issue: The problem with the app is your on a probation until working so many sites so in this time I was still in probationary period. A site in Richmond absolutely loved me but never rated me which this app favored heavily. I worked an assignment in San Francisco. The other issue is that if they can find a guard cheaper then they'll do anything they can to switch the guard to save money (understandable it is a business, right? So I can't be mad at that) but to book two guards and basically kick the guard with higher pay is a little unfair and happened twice to me. My incident: While working a site. While on my lunch (halfway through my assigned shift) I received a call from a dispatcher that a guard was at the site to relieve me. That couldn't be the case since I signed up for a full 8 hours and was 4 hours in, plus I wouldn't have taken a lunch. So I cut my break short and went to the site to find another guard waiting. I told him I was there for the full 8 and he showed me that on the app it had him for the 4 (and a lower rate than me). I called the dispatcher and she told me that I would still be paid if I decided to go home, so I did. The dispatcher told me that she would notify the client of the mix up and make sure it was done! The next day, my profile was taken off the app. Turns out I was given a 1 star (like the one star I'm giving Bannerman). I contacted Bannerman and they told me that since I "abandoned" the post I received a 1 star from the client (of which was supposed to be contacted by the dispatcher WHO PROMISED IT WOULD OF BEEN TAKEN CARE OF!) When I tried to dispute this I was told they would look into the matter. Never no word, never put back up on the app. DIDN'T DEFEND THEIR CONTRACTORS! Didn't matter much anyway, shortly after my mom lost her battle with Cancer and I moved from the Bay Area but the lack of follower through and lack of defending the contractors is a disgrace and hearing from clients how frustrated they were and defending the company that couldn't defend me, shame on them.

Johanna McLeod

Very disappointed in Bannerman Security. My team will definitely not be hiring them for future security needs. We hired them originally just for a night guard about a week ahead of the date we needed them, signed the agreement, and the confirmation. Then we never heard from them - I emailed the specific security guard who was assigned to our team and never received a response from him. I also called the company directly and they said they would contact him and get him to contact us - he never did, and we never heard back from them again. We were depending on Bannerman yet NO security guard showed up, and we were left with NO security whatsoever - not even an apology or an explanation. I would not recommend Bannerman Security to anybody looking for a reliable source of security.

Jerald

Bannerman I believe is not a good service after what I encountered. I was working as a guard. Talked on the phone with support they scheduled a shift I did not confirm. When I realized I had been scheduled I called to let them know 1. I couldn't take the shift due to the fact I had things I needed to handle & 2.that I never confirmed the shift at ALL. That resulted in me losing a point on the platform being under review. With all that going on I continued work for next two days to end my shift yesterday saying I was removed from the platform. I find that very unprofessional and wrong on my behalf. How do you guys want people to work for/with you and you do them like that. And now I'm the one who's in a bad position because now I'm out of a job. Not cool at all.

Jason Law

I hired Bannerman security a twice now, both times for event security (party). My complaint is NOT with the guards (all the guards that we have worked with are great). However, I would never rely on Bannerman security ever again. Bannerman advertises "Same Day & Scheduled Security". This cannot be further from the truth. The second time that I scheduled security was a couple days before the event and they guaranteed me that they would be able to provide the security guards. The afternoon of my event, they gave me a call and told me that they were not able to find enough security guards for my event. Further, the representative was extremely unapologetic, and attempted to blame the whole thing on me saying I "should have scheduled it earlier" even though they supposedly offer Same Day security. Again, for the 2/6 guards that did show up, they acted professionally and were great both times. However, I would not recommend relying on Bannerman for security when there are a plethora of other reliable companies.