Ferguson Bath, Kitchen & Lighting Gallery

Cesar Rustrian

the were house workers treat customers like trash

charlie Spencer

Quick delivery good for me got a 1500 $ tub for 700 I will say the soaking tub 19" the trip waste is cool but a pain in the butttt i would rather get a regular one but its the 19 " overflow 149$ tripwire rather have a gerber

Amy Weed

I couldn't possibly be more pleased with this company. The staff at the Lynn location is always welcoming and attentive and the showroom is beautiful. I have worked specifically with Brendan and Mark and they have been extremely helpful and a pleasure to work with. Their response time is quick if not immediate, they are always friendly and professional, they make sure I get exactly what I need as quickly as possible and products arrive well packaged and protected. After my recent experience with Ferguson (plumbing, accessories and lighting) I wouldn't think of going anywhere else!

Marc

Beautiful showroom despite the multiple holes where show mirrors and other bathroom accoutrement should be and minor disorder. But what is so sad, is the utter disdain the entire staff gas towards customers. I have experienced it myself and observed it with others. I haven't been back in 2+ years because of my last experience, but I needed a particular item and this is the only choice in quality off the internet. I walked the show floor for ten minutes while the saleswoman sat silently at her desk. When I made my way directly in fronting her she got a phone call and prioritized it over a customer standing in front of her. There was only one other customer in the entire place with atleast three employees. When I asked for help, the other salesperson, who was currently assisting the other customer, told me to go back up to the front and ask for a salesperson. The saleswoman was now off the phone and seemingly do nothing at her desk. I went back to the front and did as I was told. The secretary then called back to the exact same saleswoman, who answered and belayed that "she was with a customer and will be out in a few minutes." She was never with a customer. I don't know how they've away with this and still survive, but as i scroll this review page it is clear my story is quite standard. Imagine what would happen if they efficiently trained their staff in communication and customer service! Good luck, but personally, I'm out again for a couple years.