Nashua Hyundai

Jayen Desai

Serviced my car here twice and experienced extremely poor quality of work. Submitted a request to replace wipers and the service department charged me for it but did not replace them. Was refunded the money later after i found out. The service report said that the tire pressures were set but they set it. The service report said coolant was topped up but they didn't do it. Extremely poor quality of work.

Katie Marony

We have had our 2017 Tucson at Nashua Hyundai since February for engine issues (under warranty). We have been patient regarding supply chain issues, but the lack of communication and customer service has been pretty discouraging. Repeated attempts to contact management for updates regarding the status of our vehicle have been fruitless, as calls are rarely returned. Disappointed that our car has been out of commission for over 4 months, with little communication from the service manager.

Melissa Brooks

Nashua Hyundai used to have an amazing service department. In the past year plus they have let me down 3 times. The first time was when I ordered a mirror for my car as I had been in a hit and run while my car was parked and I wanted to replace my side mirror. The part was ordered and I was notified of its arrival and scheduled an appointment to have the mirror installed. On the day of my appointment after driving over an hour to get there, I was informed that the mirror had to be painted to match my car and they couldn’t install it that day. I was never contacted regarding this fact prior to my appointment. So I asked them to have it painted and they gave me an estimated arrival time of the painted part as 3-4 weeks. I waited the 3-4 week timeframe and called back to get an update on my part multiple times. Absolute crickets. No contact was ever made regarding my phone calls and messages left. Magically 3.5 months later (when I had pretty much given up on them and begun the process with another dealership) I was contacted and told that my mirror was ready. Rather than wait an additional month plus with the second dealership, I chose to have it installed with Nashua Hyundai. The next incident I had ordered a part through Nashua Hyundai’s parts department and was given a quote for the price of the part. When I arrived for my appointment, I was informed that the part I ordered would not be at the price I had discussed with the parts department, but $300 higher. I explained that I had already negotiated the part price with their parts department. Only AFTER the part was installed and my car was ready to go I looked at the receipt and they had charged me the price that was $300 more than I had negotiated. I approached the service department about the additional price and was told that the manager said they couldn’t honor my prior negotiated price (due to the pandemic) and the price was what I had been charged. Of course I fought the additional charge and was contacted by Art St. Denis who only offered me a credit on my account at the service center even though I explained how unhappy I had recently been with their service department and would prefer not to have the credit. However, they would not refund me the money, only the credit. Now to the third offense. I set up an appointment over 2 weeks away to discuss a potential safety concern that I was having with my vehicle. I was called 2.5 hours before my scheduled appointment and alerted that they were unable to diagnose my car as I had scheduled because it was a weekend. They had over 2 weeks to call me to reschedule and didn’t. Due to long term work commitments I am unable to magically change my schedule to come in on a weekday without at least a 7+ days notice. So, I’m now driving a car with a safety concern because they were unable to communicate appropriately. I’m honestly done with Nashua Hyundai at this point for both sales and service.

Hannah S

I should've read the negative reviews. No loyalty to their customers at Nashua Hyundai, no sense of decency, no shame. I bought a car from Nashua Hyundai in fall of 2021 and within months, with no warning, my car completely shut down/failed while I was driving ON THE HIGHWAY. We waited hours for the tow corporate Hyundai supposedly called, then finally had to organize a tow through AAA. Once Nashua had the car on their lot, updates from them were so sparse and vague--I couldn't ever get in contact with the right person for my questions, and they didn't give any timeline updates. Meanwhile I'm a teacher and needed my car for work. I had to pay out of pocket for an overpriced rental (I guess low supplies drove up prices) because Nashua swore up and down that they don't keep any loaner cars on the lot for their customers. After over a week with zero updates about my car, turns out the person responsible for contacting me WENT ON VACATION with no notice. My car sat for days with nobody working on it, then they misdiagnosed the problem. No apologies, no nothing. I racked up an insane rental bill before Nashua realized they magically had a loaner car hiding somewhere. I drove out from Boston for the loaner car and within days the real issue was identified (wiring, factory issue). Nashua promised me they'd do whatever they could to personally reimburse my rental, since it was higher than corporate Hyundai's $50 daily limit (the rental was worth $35 but rental places were just having fun, at this point, and charged $100 a day) and it was Nashua's fault that I went days without getting the loaner they had on the premises the whole time. 6 months of this nonsense, no contact, evasive behavior, questionable interactions with a team member named Cora who seemed like she was trying to be helpful while ultimately not being helpful at all (currently ignoring my emails, btw)... FINALLY someone by the name of Art St. Denis contacts me and completely shuts me down--to paraphrase, he says he's sorry but he won't do anything about it and it's not Nashua Hyundai's fault that car rental prices soured during that period. Un-freaking-believable. Despite proof that in prior conversation/calls various Nashua employees admitted I should've been given the loaner car the day my car arrived at the lot for repair. My emails are now being ignored, and I've been told to just call corporate Hyundai for the $50 daily reimbursement and take the financial loss despite the fact that my car died ON A HIGHWAY due to a wiring issue that shouldn't have happened within months of purchasing the car. To summarize: They lied about the loaner, left my car sitting on the lot for days, misdiagnosed the issue, assured me they'd take care of me, and then basically told me to f*ck off.