Main Street Dental Center

Brittanie Merrill

I called to let the receptionist know that I had open pockets that I would probably need a referral out. I gave her all my information. She said I was all set. I went to my appointment. She could not find my mainecare with all the given information. After being frustrated I left. I was able to get all my information and put back on the books. The hygienist that came in stated the machine they needed to do the X-rays for my wisdom teeth was broken, the dentist would probably refer me out. The dentist came in, did not introduce himself asked to look at my mouth and stated he would need to refer me out because it’s too unsafe for him to preform any surgery’s. Okay. Then asked me to find out where I needed to a referral to. I stated Augusta oral surgery as I don’t know of any place to remove my teeth. The dentist has stated he seen pus and there was an infection. Left and sent the hygienist in who asked me where to get a referral to. When I stated Augusta oral she said they didn’t take mainecare and I would be better off paying out of pocket because the wait is too long. When I asked for an office manger she became extremely defensive. Telling me all concerns where taken care off. I walked out. I called another office. I have an appointment and a referral out to an oral surgeon in Augusta if I need it🤷‍♀️🤷‍♀️ CUSTOMER SERVICE MATTERS. While all of this os happening I’m balling my eyes out because I’m overwhelmed, anxious and in pain. Not once was any kindness shown to me at all. Also was told they couldn’t do my cleanings but as of 7/1/22 mainecare covers all cleanings

Amy’s 2 Cents

Horrible experience. Had a broken tooth pulled, that went fine. Was prescribed an antibiotic I'm highly allergic to. (Was stated in paperwork they had me fill out!) My name was misspelled, no birthdate, wrong address. Made numerous calls trying to get this straight & office staff just bumbled it, after assuring me they'd call in a new script. Nope, never did. Next day I called & emailed. Said dentist has to call me b4 he can call in a different antibiotic. He never did, but had his office staff call me demanding immediate payment as he said I had no insurance. I did, they just don't know how to bill. Dentist said he needed payment by end of day. Still didn't address my lack of scripts. No antibiotics, no pain meds. Nothing. I ended up getting a few antibiotics from a friend. Fast forward 3 wks, end up with a big infection and have to go to Express care for treatment. Never called me back or showed any care after my repeated attempts to get help from them. I would NEVER recommend anyone go here. Seriously, do yourself a favor & run from this practice. They are highly unprofessional and uncaring. I'm now in a lot of pain with a serious infection due to the complete lack of care I received. Completely unacceptable. I don't care how short staffed you are, this is no way to treat people/customers. I should've listened to the other reviews on google about this place. Update: Now I have to go to another dentist for an exam & X-rays to be sure this infection has cleared & have to pay $200 out of pocket & drive to Topsham! Thank you VM Main st dental!! I now get to waste $ on top of having an infection that was completely avoidable, all because of your negligence. Anyone reading this who has had similar experiences please report this dentist to the American Dental association also. This lack of care needs to be investigated, every time!

Julia Lounsbury

Waited a year for my son and I's apt, called the morning of the apt to confirm just to find out they canceled the apt “ because they tried to call me and I didn’t answer”.

Lori Mairs

This dental office is AMAZING!! I call them and they always get me right in. The staffing is so professional. The dentist has a calming effect. They always try to save your teeth at all cost! I highly recommend this place!!!