Staybridge Suites Lafayette, an IHG Hotel

Courtenay Hurt

I stay at this chain when I travel because it feels like home. Amazing service, the rooms are big with little kitchens and it feels comfortable. I'm always greeted by a friendly face and they go above and beyond to make your stay hazzle free. The one in Lafayette has been the best so far and accommodated my need to check in early and check out late as I stayed for 4 days. Free breakfast in the morning which included LOTS of choices and hot or cold items. Having a small kitchen in your room you can also buy and prepare your own food. Great gathering area when you walk in with fireplace, and have a indoor pool if you want to go swimming. 100% will stay here again as the staff feel like family.

Nlewis

I booked a two-night stay and called the front desk as I was on the way to this hotel. I was informed that my reservation was canceled to my surprise. I asked if they could identify who canceled the reservation. The reply was not specific. When I arrived at the hotel they checked me in. After two nights I checked out early in the morning to learn that the cost of the stay was assigned to my bank of rewards points. I explained that I specifically requested to be invoiced for the stay on my IHG Chase card for I am registered for the 4X the points promotion. I left without an invoice for they were not able to correct the error until management arrived later that morning. When I arrived at home I checked my email for the promised correcting and copy of the invoice. Not found. I had to call the hotel to request the delivery of my corrected invoice. I also asked if my reward points were applied- Hotel's reply was they were not able to correct that issue and I would have to call IHG rewards. I spent an hour of my time explaining the issue with IHG reward customer relations level 1 and was disconnected twice. I have now given up trying to get a resolution and will resort to letter writing and stopping payment for the stay with my CC until I do get a resolution. One has to ask themselves - do you really want to have to go through this to pay a premium price for a two-night stay and a reasonable level of customer service????

slinger100

Hotel is new, clean, and nicely contemporary. Breakfast was good and staff was very friendly Unfortunately, the hotel is located right onto of a highway. Between this noise and that of the people above (wood structure building that squeaked and made other sleep waking noises if anyone above us moved) and the very firm/hard beds, neither one of us was able to get much sleep. Too bad given everything else the hotel offers.

Nlewis

I have stayed many times at this hotel for business since it first opened. My last visit was a disappointment. I allowed some tolerance during the peak of Covid but what I have experienced lately makes me consider finding an alternative place to stay while in town for business. There is a reason I stayed at Staybridge - mostly the healthy food selections which offered me a rationale for overlooking an occasional room the smelled of animals and their hair residue left on furniture. But that concession appears to have vanished. Too bad!!