Weaver Equipment Co

Jason Bonnema

You've been warned. Just the facts - I purchased a set of 2 ATV tires from Weaver via Amazon in Jan. of 2016. One of the 2 arrived with the belts showing through the rubber and didn't hold air for more than 15 minutes, so I contacted Amazon who simply redirected me to Weaver. At Weaver, I was told the only person who could help me was "Paul, Sr". So I spent the next 7 months calling Paul and almost every week getting the "oh, Paul is out for the day" or "Paul will call you Monday", etc. When I was able to get ahold of him he said my tire was discontinued and said he would talk with his distributor and see what cold be done. After another month or two of calling him, I finally got ahold of Paul again and he suggested I try putting a tube in the tire. So I spent $25 and had my local tire dealer install a tube in the tire. It held for a few weeks, but then went flat.(the tire was letting debris right through the tread in several spots, which quickly wore through the innertube) Then, he said he would need to talk to his distributor and get back to me. After a few months of leaving messages for Paul Sr and rarely receiving a call back, I finally started calling almost daily to get this resolved. When I got ahold of him, he said the distributor recommended he give me a discount on some MORE tires by a different company. He offered me a set of 4 at a $40 discount under other retailers online. wow (I paid $160 for my first 2 in the beginning) So in the end, I would have been out $160 for the defective tires, $25 for a tube, and another $290 for another set. $475 for a $330 set of tires in the end!! Plus, I'd have to pay to get them installed again! All this after only being able to use my ATV in 15 minute stints over 8 months!!!! Yes, I am the world's most patient customer. I decided rather than risking it again with a new set from Weaver, just to get the one bad tire replaced with something, anything, else. Rather than make it right and send me a tire, Paul asked me to send the tire back(at my expense!!) and then something might be done! Wow, just wow. At this point, I got on the interwebz like I should have done 7 months earlier and it turns out that Weaver Equipment has a well-established reputation for terrible customer service and some tire distributors actually try to keep Weaver from getting ahold of their tires!! Frustrated after 7 months of getting nowhere with Paul at Weaver Equip., I took all of this directly to the manufacturer, who took one look at the pictures and called me THE VERY NEXT MORNING and sent me a brand new set of 2 tires to replace the ones that Weaver had dumped on me. The tire company has a customer for life. Weaver gets this review. Caveat emptor. You've been warned.