AAA El Monte Insurance and Member Services

Lee

They need to train the employees better. Lacked knowledge of my membership benefits, had to call Member Services to get what I needed.

Nom Deplume

I value having the convenience of AAA services here, specifically DMV services... but I have to tell a really disappointing story. Yesterday I called to verify if I had the right documents to register my car before I went and got hundreds of dollars in cash and drove all the way down there (because you can't use a card to pay for any DMV services there). The person who answered, Crystal, immediately interrupted me mid sentence to tell me she couldn't help me and that I would just have to come in. I asked again can you just tell me the normal documents to bring with me to register a car? I explained I had never done it before. She said, mockingly, "Well then I haven't either!" like she didn't believe me or something? Then I explained that my dad died and left me a car and I don't know what to do and before I could finish that sentence, she SCOFFED at me so loud my husband heard it from the other room. I was totally flabbergasted and so so hurt. So I asked her name and she flippantly told me it was Crystal. I had to wonder, who has that much hate in their heart at noon on a Wednesday?! Crystal I sincerely hope you're never in my position. I'll be praying for you.

Corinna Hernandez

If I could post 1 star I would, dont ever come here for DMV services, the staff is useless and aren't properly trained in their job aspects. Save yourself the time and try a different branch.

Antonio Rodriguez

Was in and out in less than 7 minutes and it was 30 minutes before closing. Paid my registration and got my sticker. Was small but very professional and courteous. Was a bit difficult to find even with Google maps because it is located inside the dealership, but hopefully I can change all that.