Grand Canyon Motel

Kyle Manning

False advertising from this motel. Room advertised air conditioning but it was broken and required use of pliers to turn knobs. Wouldn't turn on even after turning knobs. Persistent water leak from shower, management knew and had a note instructing guests to use shut-off valve to use water. Not disclosed ahead of time. Office reeked of urine or mold. Management refused refund when confronted with these conditions simply starting "the contract says no refunds". Needless to say don't stay here unless you want to be ripped off, and don't trust any of their advertising. Would give 0/5 if possible.

Christina Anderson

Room was dark switch didn’t work front room. Bulbs out in bathroom guy working there said electrician messed it up and had no bulbs. I had two fleas crawling on my leg! Smelled of mold and musty smell. Mattresses are old and stained and comforters were old and ragged looking. Bathroom door by toilet has a gap under door you can hear everything going on in next room and it’s by your toilet so they can hear you. Shower was super dark! Told him all these issues and told him I wanted to cancel and didn’t feel it was healthy to stay with the odor and fleas he told me hotels.com would have to cancel and refund he didn’t know how to do that. He even said yeah it’s not for everyone?? Meaning I guess some people are ok with sleeping in that?? Called hotels.com told them to cancel so I would be subject to one nights charge being I didn’t cancel in free window so they didn’t cancel it and told me to call cabin place they didn’t even have the correct phone number to reach them so I reached out to the guy told him I wanted to solve this and that I didn’t want to leave a bad review I would rather solve this issue and get my $ back was only fair, he was super defensive and said I was threatening him and he would report me??? Definitely wasn’t threatening just trying to resolve this like adults. I had to go and find another hotel at 10pm for myself and 2 children because I didn’t feel it was healthy to stay there. Please DON’T waste your $$ you will be dissatisfied and disgusted. They go by Grand Canyon Cabins and Grand Canyon Hotel or Motel. Stay away!!!!

Timothy Kowalski

Checked in fairly easy and went to take a shower noticed that the shower was not clean there was dirt and hairs went and told the guy about it he came looked and took the hairs out and was going to call it good I told him I’d like it actually cleaned and if people where busy I’d be happy to do it myself if they had the cleaning supplies he then told me there was soap and towels in the room to clean with, I told him that wasn’t going to work and I wanted something to actually get it clean after some back and forth he offered to refund the room I of course took the refund and he stated he had to walk through to see about charging cleaning fees, I joined him actually ended up “helping” him find a more dirty areas that where looked over no surprise there where quite a few. The overall state of the buildings and grounds where fine and the only reason there’s 2 stars instead of 1 but as far as customer service and cleanliness goes definitely needs improvement, on the cleanliness part from what I understand the cleaning lady working this day was apparently new and this was her first day however they should have had someone either checking cleanliness or working with her Edit/Update: Friends decided to stay at the place asked them to follow up on my refund was told that I was not going to be getting my refund because it was canceled last minute. Usually I would understand this however the guy running the place is the one who offered to cancel the room and refund me I was told I’d be refunded so how they can change there kind like that in a day is beyond me

Amanda

Cute little cabins and got a good price for one night. Beds and pillows were pretty comfortable. Everything was pretty clean except shower needed a little more cleaning(some left over hairs). They have been remodeled with nice materials but looks like a home done job. NOT ever cabin had a kitchen. The shower is tiny and I'm 5'3". Anyone taller than 5'5" wouldn't be comfortable. The hot and cold water are switched and there is funky value to turn it on No coffee filter and not enough coffee left to make a cup.Also be ready to hear you neighbors and traffic.