The Mail Box

Morgan Morris

My overall experience was extremely unwelcoming the moment I asked for a receipt. Other reviews for this postal place are stellar and claim to have received receipts from the counter, but when I asked for one the manager collected my packages, suggested I leave, and inquired what I was shipping. This was a very odd experience and I would not suggest businesses use this place to ship internationally.

Cari Souter

This business is charging extra (credit card processing fees) and not listing those charges on their receipts. So... I received a receipt for $212, but I was actually charged $219.47. My main issue here is that my receipt does not reflect what I was actually charged. That is for a 6 month mailbox rental, mind you. Oh and that was with a "free month" thrown in. I know what the laws are in California, and I do know that TECHNICALLY you are not allowed to charge credit card service fees. I also know that this law has been challenged, and it will probably not be easily enforced. For the record, I believe that most businesses should be allowed to charge whatever they want, as long as those fees are clearly listed and reflected on the receipts provided to the customer. There is a TINY little sign posted on the counter about this fee, but I thought it pertained to shipping costs, and not to me, since it was not mentioned and nowhere listed on my receipt. I have no doubt that others have gone in and made purchases with their cards and not stopped to see the discrepancy in the accounting. It is deceptive. I would have been happy to quietly resolve this with the business owner, but he has refused to refund the total amount of my purchase. I was actually willing to rent a mailbox from him at prices that are much higher than other locations, simply because I wanted to support my community, and I love this shopping center and it is convenient for me. They are already charging a premium for their services, and then nickel and diming on top of that. I just couldn't let this one go. Buyer beware.

brock butlett

Absolutely great place to get your mail. The level of service is so awesome and the attention to detail is unmatched. I actually look forward to getting my mail the staff is so great. Kind and honest people, highly recommend!

I AM STAYING ON POINT

I am so grateful to have found this place of business. Robin & Laurie are excellent! My experience with this company has been nothing less than professional from beginning to end. All my needs were met in a timely manner and I was kept abreast of the progress of my special order every step of the way. I look forward to continuing my business relationship with THE MAILBOX!